Location: Rutland,VT, USA
General Summary (What is done and why.)This position is primarily responsible for serving the needs of Green Mountain Power customers with a variety of meter services including reading and recording data from all types of meters and associated devices in assigned routes while monitoring and reporting meter conditions, disconnecting, and reconnecting meters, and troubleshooting meter issues in the field. Also, will be responsible for field related collections linked to a customer arrears notice or disconnect order. Work is varied in nature and will require travel outside of the assigned home base district to assist in other districts. Must follow Company safety standards and practices and be compliant in the proper use of personal protective equipment required to perform work. Incumbent applies working knowledge of basic electricity principles and technologies to work performed. Works under limited supervision and in compliance with established policies, procedures and regulations. Availability for storm work is an expectation of this position.Essential Functions (Majority of duties, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.)Apprentice Functional: Effectively operates various computer software systems and navigates all applications routinely used in Meter Operations. Responsible for obtaining scheduled meter readings. Responsible for field related collections activity with a strong emphasis on reducing outstanding accounts receivable. Originates investigation of energy diversion, potential safety hazards and other abnormal conditions (e.g., broken seals, tampering, malfunctions, and incorrect meter #or meter multiplier). Monitors meters to ensure a comprehensive and secure meter seal program. Maintains and transfers district meter inventory to and from the general meter stock locationInstaller B Functional: Effectively operates the various computer software systems and can navigate all applications routinely used in Meter Operations. Responsible for obtaining scheduled meter readings. Installs, removes, seals, unseals and inspects self-contained single phase electric meters and associated equipment on site. Uses testing and troubleshooting devices in the field to troubleshoot meter and communication issues and perform customer requested meter tests. Originates investigation of energy diversion, potential safety hazards and other abnormal meter conditions (e.g., broken seals, tampering, malfunctions, and incorrect meter #or meter multiplier). Monitors meters to ensure a comprehensive and secure meter seal program. Responsible for field related collections activity with a strong emphasis on reducing the accounts receivable. Assists in testing new meter applications and devices used in job functions. Maintains and transfers district meter inventory to and from the general meter stock location.Installer A Functional: Effectively operates the various computer software systems and navigates all applications routinely used in Meter Operations. Installs, removes, seals, unseals and inspects all self-contained electric meters and associated equipment on site. Must know the correct connections of self-contained meters, test blocks, connection devices, and be familiar with all electric metering circuits in common use and be able to identify them by inspection or test to insure correct metering. Uses testing and troubleshooting devices in the field to troubleshoot meter and communication issues and perform customer requested meter tests. Originates investigation of energy diversion, potential safety hazards and other abnormal meter conditions (e.g., broken seals, tampering, malfunctions, and incorrect meter #or meter multiplier). Responsible for field related collections activity with a strong emphasis on reducing outstanding accounts receivable. Assists in testing new meter applications and devices used in job functions. Maintains and transfers district meter inventory to and from the general meter stock location. Skills & Requirements Knowledge, Skills & Abilities (Minimum education, experience, technical and communication skill levels and licenses/certificates normally required to perform the duties of this position.)Apprentice: Advanced math skills Working knowledge of electricity as it applies to both single and poly phase metering. Will be required to take and pass the Basic Electricity Course administered by the Company. Must have the ability to progress to Meter Operations Installer B six (6) months from hire date. Basic PC skills Demonstrated ability to walk 4 miles per hour without physical stress. Moderate oral and interpersonal skills with ability to communicate with customers in a clear and courteous manner. Valid driver's license with a driving record adequate for insurability.This level of knowledge is normally acquired through completion of a high school diploma or equivalent.Installer B: Advanced math skills Working knowledge of electricity as it applies to both single and poly phase metering. Must have the ability to progress to Meter Operations Installer A within one year of being classified as a Meter Operations Installer B. Basic PC skills. Demonstrated ability to walk 4 miles per hour without physical stress. Moderate oral and interpersonal skills with ability to communicate with customers in a clear and courteous manner. Valid driver's license with a driving record adequate for insurability.This level of knowledge is normally acquired through completion of a high school diploma or equivalent. Knowledge may also be acquired through demonstrated equivalent work experience.Installer A: Advanced math skills Working knowledge of electricity as it applies to both single and poly phase metering. Basic PC skills. Demonstrated ability to walk 4 miles per hour without physical stress. Moderate oral and interpersonal skills with ability to communicate with customers in a clear and courteous manner. Valid driver's license with a driving record adequate for insurability.This level of knowledge is normally acquired through completion of a high school diploma or equivalent. Knowledge may also be acquired through demonstrated equivalent work experience.Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any that may be encountered in performing the duties of this position.)Internal - Work is performed, on a limited basis, in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). Length of day is unpredictable; long hours may be required to accommodate peak periods, customer availability and staffing emergencies.External - Work is performed extensively where there is exposure to outside atmospheric conditions or heat/cold or moisture, over all types of terrain and exposure to traffic while performing meter reading and repair functions. Work involves potential exposure to hazardous conditions (e.g., energized meter sockets, aggressive dogs, disgruntled customers, poisonous plants, etc.).Special - Occasionally work requires scheduled and unscheduled overtime and incumbent will be expected to participate in and have an active role during storm restoration.Physical Demands (The physical effort generally associated with this position.)Work involves standing and walking for extended periods of time; limited duties are performed from a seated position. Work routinely includes pushing, pulling, or carrying objects weighing up to 20 pounds, and occasionally up to 50 pounds, such as meters, tools and test equipment. Will be required to drive a 4 x 4 vehicle during inclement weather conditions and enter and exit the vehicle numerous times per day. Deadlines, disgruntled customers, workloads during peak periods and pressure to achieve goals may cause increased stress levels. Work normally requires finger dexterity and eye-hand coordination to operate hand-held device and computer keyboard.Working Relationships/Contacts (Positions, other than supervisor and immediate co-workers, with which incumbent has frequent contact and the reason for contact.)Internal - Periodic contact with customer service and credit & collection representatives to address specific customer concerns or requests; contact with T & D Operations personnel. Occasional contact with vehicle maintenance to schedule vehicle maintenance and repairs.External - Frequent contact with customers to obtain or provide information needed to perform the duties of the position.Supervision of Others - N/AAccountability (Budget/asset amount managed, revenues/profits produced, and/or other financial resource incumbent is accountable for. Also indicates judgment/decision-making level.) This position is responsible for achieving individual production goals. Accuracy and attention to detail is required.APPLICATIONS FOR THIS POSITION MUST BE RECEIVED BY 5:00 P.M. ON LAST POSTING DAYWomen and Minorities are encouraged to apply.Qualifications