Location: Gilbert,AZ, USA
Salary: $19.39 - $31.66 HourlyLocation : Gilbert AZ 85234, AZJob Type: Full TimeJob Number: 25-0051Department: PUBLIC WORKSOpening Date: 09/18/2024Closing Date: 9/25/2024 11:59 PM ArizonaWe Are SeekingWith every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. Team Gilbert has an exciting opportunity for a highly motivated professionals to fill Full Time Employment and Limited Term Agreement positions for Meter Reader I & Meter Reader II in Water.**The limited-term agreement (LTA) position funded through 6/30/2025. This LTA may be eligible for renewal based on department need and budget approval.** The Meter Reader I reports to the Water Meter Supervisor. The primary function of this position is to read meters visual and by radio signal on assigned routes and records information with electronic handheld or mobile devices. Performs installations, inspections and repairs on water meters, meter registers, electronic radio transmitters, meter boxes, lids, connections and route maintenance. Additional essential duties include, but not limited to:Residential and commercial meter reading.Residential and commercial ¾ to 2 meter replacements.AMI radio installation and change outs.Communicate with customer about service inquires.Investigate zero consumption and non-read exception.Meter transceiver unit maintenance and route maintenance.Other duties as assigned.The Meter Reader II reports to the Water Meter Supervisor. The primary function of this position is to provide excellent customer service while investigating water customer inquiries such as excessive water consumption, crossed meters, water pressure irregularities, and leak checks. Completes daily work orders and communicates with customer, contractors, and internal sections. Trains new employees on meter section operations and equipment. Essential duties include all of Meter Reader I job duties as well as but not limited to: Responds to emergency situations such as water leaks and main breaks.Participates in shift rotations and overtime on a scheduled rotation.New 3/4 inch up to 2-inch meter installs.Completes work orders to open, close, lock off, and transfer water accounts.Investigates customer concerns over water pressure, consumption inquires, meter leaks, meter box maintenance, and other issues involving the water meter and water system.Other duties as assigned. These positions are At-Will and are FLSA Non-Exempt - eligible for overtime compensation. Please note, depending on experience and certification/s a candidate may be brought in as a Meter Reader II. The salary range listed in the posting is the minimum of the range for a Meter Reader I and the maximum of the range for a Meter Reader II, the pay range for each position is listed after each position's requirements below. This is a driving position, and a motor vehicle report will be run as part of our pre-employment process. About You You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some requirements of each position:Candidates for the Meter Reader I must possess the following requirements:High School Diploma or GED.6 months of experience in plumbing and customer service.Must obtain Grade I Water Distribution ADEQ Certification within 12 months of hire.Must acquire necessary knowledge to promote to Meter Reader 2 within 12 months of hire.Must be able to work overtime and a rotating schedule change.Valid AZ Driver's License.Pay Range for a Meter Reader I: $19.39 - $27.15 an HourCandidates for the Meter Reader II must possess the following requirements:High School Diploma or GED.Valid AZ Driver's License.ADEQ Grade 1 Water Distribution Certification at time of hire or promotion.1 year of experience in private or public sector directly related to water meter reading, installation, and repair; along with 1 year of direct customer service experience.Shift rotation and overtime is a requirement of this position Pay Range of a Meter Reader II: $21.83 - $31.66 an Hour We Are Team Gilbert Gilbert is on a mission to be the City of the Future. We choose to Anticipate. Create. Help people. With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named among the top 100 Healthiest Employers, the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona's Most Admired Companies to Work For, We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today: Up For the Challenge In addition to a competitive salary, Gilbert offers a comprehensive benefits package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more. Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community and get excited about doing interesting work that matters, then why not click that Apply button at the top there? We can't think of a better place to put your talents to work. Let's get this adventure started! Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! to see a list of our benefit offerings at-a-glance.01 In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter N/A . Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether you accept these terms by checking the appropriate response below. Yes No 02 Do you have a high school diploma or GED? Yes No 03 Are you qualified and applying for a Meter Reader I or a Meter Reader II? Meter Reader I Meter Reader II 04 Do you currently possess a Grade I Water Distribution Certification or can obtain within one year of hire? Yes, I currently possess a Grade I Water Distribution Certification. (Please attach a copy of you certification to this application.) I do not currently possess a Grade I Water Distribution Certification, but I can obtain my certification within one year. I currently do not have my Grade I Water Distribution Certification and do not have the ability to obtain within one year of hire. 05 Are you able to work a mandatory rotating shift and overtime? (Not to include over nights or weekends) Yes No 06 Do you have any vocational or technical training in water distribution related to meter operations, maintenance, and repair or a closely related field? Yes No 07 If you answered yes to the previous question, please describe the type of training and/or experience in the space below. If not, please enter N/A. 08 How many years of experience do you have working for a public or private company (water, electric, gas, cable, etc.) reading meters? No experience in this area Less than one year Six months to one year 1 to 2 years 2+ years 09 If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A. 10 How many years of experience do you have working in customer service? No experience in this area Less than six months Six months to one year 1 to 2 years 2+ years 11 If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A. 12 How many years of experience do you have working with a work order management system? No experience in this area Less than six months Six months to one year 1 to 2 years 2+ years 13 If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A. 14 How many years of experience do you have working with a billing system? No experience in this area Less than six months Six months to one year 1 to 2 years 2+ years 15 If you indicated you do have work experience as outlined in the previous question, please describe it in the space below. If not, please enter N/A. 16 Do you currently possess a valid Arizona Driver's License? (Your license will be verified if you are offered employment). Yes No 17 The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply): Veteran Disabled Veteran Veteran's Spouse/Surviving Spouse Disabled Person Required Question