Mgr, Patient Access
: Job Details :

Position Summary Orlando Health South Lake Hospital is a community-focused hospital that has been serving Lake County since 1947. Situated on a 180-acre health, wellness and education campus in Clermont, Florida, our facility has 147 acute-care beds with 30 additional sub-acute beds at our short-term rehabilitation center. Services offered include heart and vascular care, emergency services, rehabilitative and orthopedic care, surgical services, and women's health care. The Center for Women and Babies, Center for Specialty Surgery and Orlando Health National Training Center also are located on campus. Orlando Health South Lake has been named a Best Regional Hospital by U.S. News & World Report and has received A Safety Grades for 10 consecutive terms from The Leapfrog Group. Orlando Health South Lake is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, it's our promise to you Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Responsibilities Develops goals and objectives. Plans, organizes, and directs department activities. Establishes and implements policies and procedures for department operations. Responsible for the management of all staff on-site in Human Resource related functions. Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. Keeps administration informed of department activities, needs, and problems. Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. Prepares departmental budget and ensures department operates within allocated expense structure. Responsible for site accounts receivable. Maintains appropriate statistical information. Establishes and maintains intra/interdepartmental communication. Networks within site facility to build physician and administrative relationships. Provides vision, direction, planning, and support to Administrators. Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities. Participates in administrative and management meetings and attends other meetings as necessary. Develops and maintains records, reports, and files. Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. Maintains good payer relationships. Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements. Ensures implementation of process improvements. Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Handles special projects for Patient Financial Services as necessary. Assume the responsibility for professional growth and development and continuing education. Conducts department meetings/in-services. Represents Orlando Health through community interaction. Performs other duties as assigned. Qualifications Education/Training Bachelor's Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Licensure/Certification None. Experience Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.Education/Training Bachelor's Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Licensure/Certification None. Experience Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.Develops goals and objectives. Plans, organizes, and directs department activities. Establishes and implements policies and procedures for department operations. Responsible for the management of all staff on-site in Human Resource related functions. Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. Keeps administration informed of department activities, needs, and problems. Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. Prepares departmental budget and ensures department operates within allocated expense structure. Responsible for site accounts receivable. Maintains appropriate statistical information. Establishes and maintains intra/interdepartmental communication. Networks within site facility to build physician and administrative relationships. Provides vision, direction, planning, and support to Administrators. Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities. Participates in administrative and management meetings and attends other meetings as necessary. Develops and maintains records, reports, and files. Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. Maintains good payer relationships. Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements. Ensures implementation of process improvements. Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Handles special projects for Patient Financial Services as necessary. Assume the responsibility for professional growth and development and continuing education. Conducts department meetings/in-services. Represents Orlando Health through community interaction. Performs other duties as assigned.