BloomIT Consulting, helping businesses optimize their IT infrastructure and streamline their operations. has an immediate opening for an experienced Communications Systems Engineer!
Locations: Washington D.C. / Virginia Beach / Pearl Harbor
Terms: Fulltime/Onsite
Compensation: $125k - $175k pending experience
Travel: Minimal, depending on the need for on-site support.
***An active Secret clearance at a minimum is a MUST***
As a Microsoft 365 Certified Collaboration Communications Systems Engineer Associate, you will play a critical role in enhancing collaboration and communication within a Microsoft 365 environment. Your primary responsibility is to manage, configure, and optimize Microsoft Teams Telephony, ensuring that internal and external communications are efficient and effective. Your role will encompass a wide range of tasks, from managing team structures to configuring advanced calling features and implementing governance policies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: Minimum of 5 years' experience in managing Microsoft Teams Phone or a similar VoIP system.
- Must have practical experience specifically with Microsoft Teams phones
- Certifications: Microsoft 365 Certified: Teams Administrator Associate or Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
- In-depth knowledge of Microsoft Teams Phone features and functionalities.
- Experience with PSTN connectivity options and configuration.
- Proficiency in PowerShell for managing Teams Phone settings.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Excellent communication skills and ability to work collaboratively with cross-functional teams.
Key Responsibilities:
License Management
- Possess a deep understanding of the licensing requirements for Microsoft Teams devices, including the ability to determine the appropriate licenses based on the desired telephony capabilities.
- Skillfully attach and apply the correct licenses to user profiles within Microsoft Teams, ensuring that each profile is configured with the necessary features for telephony services.
- Efficiently manage Teams telephony licenses, applying them to individual Teams user profiles. Understand the exceptions for common area phones, where licenses are directly tied to the phone itself.
- Expertly attach resource licenses to specific phone numbers, ensuring that all phone related functionalities are properly licensed and operational within the Teams environment.
- Ensure proper voice enablement of users through the Set Cs Phone Number Assignment cmdlet and manage licensing requirements.
PSTN Connectivity Setup
- Choose and configure a PSTN connectivity option, including Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, or Direct Routing.
- Collaborate with PSTN carriers or service providers to establish connectivity.
Phone Number Management
- Select and assign phone numbers for users and services, including toll and toll-free numbers.
- Manage phone number assignments for auto attendants and call queues. o Oversee resource account creation and service number assignments.
Emergency Calling Configuration
- Set up emergency calling capabilities, including defining and assigning emergency locations. o Implement dynamic emergency calling as required and ensure compliance with emergency services protocols.
Auto Attendant and Call Queue Setup
- Configure auto attendants to guide callers to the appropriate department or person.
- Set up and manage call queues, including greetings, hold music, and call distribution.
Feature Configuration
- Implement and manage additional Teams Phone features such as cloud voicemail, caller ID, call forwarding, and delegation.
- Adjust calling policies to meet organizational needs.
Deployment and Monitoring
- Oversee the deployment process of Teams Phone, including device management and user training. Monitor call quality and performance and troubleshoot any issues that arise.
- Maintain documentation related to configuration and deployment.
Management of Microsoft Teams Devices Using Microsoft Intune:
- Utilize Microsoft Intune to manage Microsoft 365 Teams devices, ensuring that all devices comply with security policies and are aligned with DoD Zero Trust policies and principles.
- Implement and enforce security configurations and compliance policies on Teams devices through Intune, ensuring they meet the stringent requirements of the DoD Zero Trust framework.
- Continuously monitor and assess the security posture of Teams devices, applying necessary updates and adjustments to maintain compliance with DoD Zero Trust policies.
Support and Troubleshooting
- Provide ongoing support for Teams Phone users, addressing and resolving any technical issues.
- Work with other IT team members to integrate Teams Phone with other organizational systems.
- Maintain documentation related to configuration and deployment