Mid- Level Field Engineer - San Francisco, CA
Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid- Level Field Engineer in San Francisco, CA.
Key Responsibilities:
- Provide support for all onsite IT activities.
- Consult with support teams, help desks, customers, and other technical staff in the resolution of problems.
- Coordinate and perform operation and/or maintenance activities for networks/servers.
- Identify recurring problems and recommend steps to reduce the severity or frequency of problems.
- Install, troubleshoot, and maintain an extensive variety of products and equipment.
- Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
- Identify, analyze, and repair product failures, and order and replace parts as needed.
- Provide onsite training of customer support personnel.
- Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades, etc. via SCCM Software Center.
- Provide remote support services for telework/home users.
- Help ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Provide on-site support for enterprise groups such as the network and security operation centers.
- Restart network equipment, including switches and routers as directed by enterprise networking.
- Assist users with mobile communication devices.
- Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Assist with physical inventory as needed.
- Assist with receiving and receipting property.
- Process computer equipment for disposal and ensure disposal policies are properly employed.
- Ensure all devices are fully wiped of information before leaving the facility.
- Troubleshoot system problems related to video conferencing and audio/video operations and maintenance.
- Support pre/post application releases.
- Gather, analyze, and report end-user support trends.
- Other duties as assigned.
Minimum Qualifications:
- High School with 2-5 years (or commensurate experience).
- High degree of technical proficiency.
- Excellent problem-solving skills and analytical abilities.
- Must be able to obtain and hold a Public Trust Clearance.
Preferred Qualifications:
- Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
- Certification in Microsoft Operating Systems.
- Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
- CompTIA Network+.
- CompTIA A+.
- CompTIA Server+.
- CompTIA Security+.
Compensation Range: $19.59 / Hour
About Us:
The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.
Our family of companies includes:
- Oneida Total Integrated Enterprises (OTIE)
- Mission Support Services (MS2)
- Sustainment & Restoration Services (SRS)
- Oneida Engineering Solutions (OES)
- General Mechanical Corporation (GMC)
- LG2 Environmental Solutions (LG2)
We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.
Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace.
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