Salary: $4,962.00 - $6,777.00 MonthlyLocation : MarinaJob Type: Full-TimeJob Number: MSS04929Department: Monterey County Department of Social ServicesOpening Date: 12/16/2024Closing Date: 1/2/2025 11:59 PM PacificPosition InformationUnder direction, interviews, advises and assists veterans and their dependents in obtaining the benefits to which they are entitled under federal, state, and local legislation; and performs other duties as required.MILITARY AND VETERANS REPRESENTATIVE IThis is the entry level of the Military and Veterans Representative series. Incumbents learn to gather, arrange, and evaluate a large volume of diversified data in order to establish veterans' eligibility for entitlements as provided by federal, state, and local legislation. Initially, incumbents work under close supervision and perform the least complex assignments; as experience is gained, employees work with greater independence performing a broader range of duties. Employees in this class are expected to be performing a full range of duties within one year, and to promote to the class of Military and Veterans Representative II.MILITARY AND VETERANS REPRESENTATIVE IIThis is the full working level of the Military and Veterans Representative series. Incumbents perform a full range of assignments and exercise independent judgment in gathering, arranging and evaluating diversified data in order to establish veterans' eligibility for benefits.The Military and Veterans Representative II is distinguished from the higher level class of Military and Veterans Representative III in that the latter serves as lead worker and/or independently operates and maintains an outreach office, performs the most complex duties, such as filing appeals, and may act on behalf of the Military and Veterans Affairs Officer. Examples of Duties
Interviews veterans and their dependents, advises and assists them in establishing their rights to veterans' benefits such as pensions, education, insurance, hospitalization, home loans, outpatient medical care and burial; processes applications for benefits.Obtains documentation of discharges, births, marriages, divorce of veterans and dependents, deaths, naturalization and other types of evidence in support of application and/or claims.Researches, interprets, and explains applicable federal and state laws and regulations regarding veterans' benefits.Assists in presenting evidence to prove veterans' disability or preference rating.Schedules medical appointments for evaluation of disabilities, general health care and welfare of veterans and dependents.Refers veterans and their dependents to other governmental agencies, veterans groups and service organizations.Communicates with the Veterans Administration, local and state governmental agencies and with veterans and/or their representatives in regard to claims or benefits.Prepares reports and correspondence.Makes routine field call visits to homes, hospitals, and other agencies.Under supervision maintains case files.Makes arithmetic, ratio and percentage computations using standardized formulas, charts, and tables.Knowledge and Skills Level I: Knowledge of:
Problem solving techniques used to clarify or resolve discrepancies between regulatory guidelines and veterans' claims and supportive evidences.Interviewing techniques.Medical terms used in legislation, regulations and claims presentation.Community organizations and resources available to veterans and their families.Basic arithmetic, including addition, subtraction, multiplication and division.Level II: In addition to the above, working knowledge of:
Federal, state, and local laws and regulations governing veterans' rights, benefits, and obligations.Veterans' claims and appeal practices and procedures.Both Levels: Skill and ability to:
Understand, interpret, and apply complex laws and regulations on the rights and benefits to which veterans and their dependents are legally entitled.Speak, write, and interview effectively in a variety of locations and circumstances.Listen attentively and ask pertinent questions.Analyze and evaluate problems of individual veterans and their families, and recommend effective solutions or alternatives.Speak effectively before small and large groups.Prepare clear and concise correspondence and maintain simple records.Establish and maintain effective working relationships with those contacted through the course of work.Gather, record and evaluate information necessary for initial and continuing eligibility entitlements for a variety of veteran's benefits.Operate a personal computer to complete forms, utilize computer and/or web-based applications, and prepare reports.REQUIRED CONDITIONS OF EMPLOYMENT As a condition of employment, the incumbent will be required to: Both Levels: Possess a valid California Class C driver's license or the ability to provide suitable transportation, which is approved by the appointing authority.Level I: Pursuant to Title 38, sections 14.629 and 14.630 of the Code of Federal Regulations: Ability to obtain accreditation by the United States Department of Veterans Affairs and certification by the California Department of Veterans Affairs. Level II: Possess accreditation by the United States Department of Veterans Affairs and certification by the California Department of Veterans Affairs.Minimum QualificationsThe knowledge, skills and abilities listed above may be acquired through various types of experience, education or training, typically:Level I: One year of experience performing interviewing and counseling dutiesANDCompletion of fifteen (15) semester units in psychology, sociology, or other related fields at an accredited college or university.Level II: One year of experience performing duties comparable to the Monterey County classification of Military and Veterans Representative I. Supplemental Information
- The ability to speak, read, and write Spanish in addition to English would be an asset in this position but is not required.
- Employees who drive on County business to carry out job-related duties must possess a valid CA Driver License for the class vehicle driven.
- The Department of Social Services will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.
- Monterey County, like all employers, is required to verify an employee's right to work in the United States. Accordingly, on the first day of employment, employees must have and show those documents that verify their legal right to work in the United States. Examples of accepted documentation are a U.S. Passport or Alien Registration Card, or a driver's license and Social Security Card, or a driver's license and U.S. Birth Certificate.
- Additionally, our agency requires a valid social security card in order to process employee paychecks. Accordingly, on the first day of employment, employees must have and show this document.
- Government agencies accessing US government information, which includes federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification, and local law enforcement checks. Applicable agencies must conduct an investigation during the time of hire and ensure an investigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
VETERANS PREFERENCE If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.TRAINING & EXPERIENCE EXAMINATION - WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for the county of Monterey. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. RETEST PERIODOnce you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at or 916-###-#### upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.ABOUT MONTEREY COUNTY Located on California's picturesque Pacific Coast, the County of Monterey is blessed with mild weather year-round and is home to miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and a bountiful valley. With a population exceeding 400,000, the County is proud of its vibrant citizenry, great traditions, educational opportunities, and multicultural lifestyles. Boasting such world-renowned attractions as the spectacular Big Sur coast, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals, and Pebble Beach - possibly the world's most famous golf course, it's easy to see why an estimated 4.3 million visitors a year make Monterey County their destination of choice.In addition to a thriving tourist trade, Monterey County's economy is largely based on a vigorous agricultural industry. Known as the 'salad bowl of the nation' the Salinas Valley provides fresh vegetables and salad greens to the entire country. California's 16th largest county also provides many educational opportunities for its residents including California State University at Monterey Bay, the Middlebury Institute of International Studies, the Defense Language Institute (DLI), Presidio of Monterey, and the Naval Postgraduate School (NPS). All these factors combine to make Monterey County a healthy, economically diverse region eager to foster and sustain an enriching lifestyle for its residents.ABOUT MONTEREY COUNTY SOCIAL SERVICES DEPARTMENT Monterey County Department of Social Services is seeking enthusiastic applicants, who genuinely care about the community and its members, to join its team. Monterey County Department of Social Services administers over seventy programs that daily serve an estimated 200,000 residents of Monterey County. Department programs include Community Benefits (Public Assistance Eligibility), Family and Children's Services (Child Welfare Services), Aging and Adult Services (Adult Protective Services, IHSS, and Area Agency on Aging), CalWORKs Employment Services, Military and Veterans Affairs and Community Action Partnership. Careers with the Department of Social Services offer the opportunity to promote the social and economic self-reliance of individuals and families served by providing essential resources and services to low-income families, veterans, vulnerable children and adults, and disabled individuals. Monterey County Department of Social Services welcomes, values, and encourages diverse voices, opinions, perspectives, and backgrounds to foster an environment where all viewpoints are appreciated. The Department currently has a team of approximately 874 dedicated members serving Monterey County residents.Monterey County is an Equal Opportunity Employer - Minorities, veterans, and persons with disabilities are strongly encouraged to apply.To learn more about the Department of Social Services, go to: Benefit Summary Sheet:Class Specification:Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.01 Do you possess accreditation by the United States Department of Veterans Affairs and certification by the California Department of Veterans Affairs?
Required Question