MIS Helpdesk Technician 5280
: Job Details :

Career Opportunities with Meridian Services CorporationA great place to work.Current job opportunities are posted here as they become available.If you are a passionate, dedicated professional that wants to make a difference in our patients' lives, then please consider the following open position:Meridian Health Services is currently seeking an MIS Helpdesk Technician to provide training and assistance to the users of Information Systems & equipment. This position will work in a team environment to ensure all Meridian Health Services employees receive timely support on all information system problems including PCs, printers, network equipment, and phones.Travel of up to 15% may be required; candidate must have reliable transportation, valid driver's license & proof of auto insurance.Key Responsibilities:Answer support calls that come through the helpdesk phones and provide initial support on those calls.Enter and assign work orders to the job tracking database.Routinely review open jobs to ensure staff are receiving the support they need on those jobs.Maintain records and logs for all helpdesk requests.Provide training on all company software applications.Coordinate new employee orientation trainings with the Human Resources department.Develop support and training tools that will increase system usability.Develop end-user documentation and routinely update that documentation when needed.Help maintain and develop information systems policy and procedure.Create user accounts, make updates, and process terminations for all information systems.Communicate effectively, both orally and in written form, with the Information Systems Director, other Information Systems team members, and other employees.Actively participate in team meetings providing input and suggestions.Work with vendors for quotes and ordering when directed by Information Systems Director.Help maintain company cell phones and billings.Help maintain company pagers and billings.Other duties as assigned.We are seeking candidates with the following qualifications:A qualified candidate must possess a high school diploma or equivalent.Two (2) to three (3) years related experience preferred.Must be proficient with Microsoft Office Suite & Microsoft Windows.Bachelor's Degree preferred but not required.Meridian Health Services provides the following benefits:Voluntary benefits, including critical illness, short term disability, etc.401k with company contribution.Generous PTO plan.Wellness plan.Paid Holidays.Life balance oriented organization.Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol including wearing masks, social distancing, and sanitizing.Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.#J-18808-Ljbffr