What We Are Looking For We are seeking a tech-savvy, detail-oriented, and high-performing individual to assist us in establishing top-notch operations for quality assurance. Whether you come from a background in customer service, Quality Assurance, or even theatre, if you're a team player comfortable delivering top-quality results in a dynamic environment, we want to hear from you. While this role is currently in-person (pending public safety), we strongly prefer candidates residing near New York City and who are authorized to work in the United States. The Role As a Mobile Quality Assurance (QA) Expert, you'll be at the forefront, ensuring we detect and report bugs to our customers for app improvement. Your responsibilities will include executing tests, analyzing results, and reporting observations to our customers. Additionally, you'll serve as a vital liaison with our Customer Success and Engineering teams to enhance our internal products. This role offers an exciting opportunity to join a fast-paced startup and play a key role in our dynamic QA Operations team. If you're passionate about technology, have a keen eye for detail, and thrive in a fast-paced environment, this role could be perfect for you. RequirementsResponsibilities
- Perform and oversee manual tests for multiple mobile applications
- Collaborate with internal team members to address incoming customer requests
- Document findings from testing via written text and video captures
- Assist the Customer Success team with investigations focused on mobile app bugs discovered during testing
- Plan and execute automated mobile application testing with mechanical robots
- Attend daily stand-up meetings and document processes
Must-haves
- Detail-oriented with a deep attention to detail
- Tech-savvy with strong knowledge and experience with computers and smartphones
- Excellent time management skills
- Excellent communicator, both verbally and in writing
- Logical and critical thinker
- Proficiency with modern productivity software like Google Suite, Slack, etc.
Nice-to-haves
- Startup experience
- Quality Assurance background
- Passionate about robots!
Benefits
- Generous PTO
- 401k with automatic employer contribution
- Stock options
- Health benefits
- Paid family leave
- Commuter benefits
- And much more!