PetIQprovides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join thePetIQTeam?
- Great company culture
- Company is in growth mode,come bea part of our exciting growth
Job Overview:
- Collectpayment,dispenseand labelmedication, and reviewsdischarge paperwork with petparents
- Knowledgeablein safe restraint of pets for wellness procedures including vaccines, nail trims andmicrochipping
- Works together with members of the office leadership team to coach, mentor,and inspire veterinary clinicassistants
- Activelyparticipatesin the development of veterinary clinic assistants, monitoringprocesses, procedures, and pet parentinteractions
- Maintains a clean and sanitary work environment by disinfecting surfaces and equipment between eachpet
- Responsible for all aspects(outside of medical decisions)of the clinic they supervise, includingrecordingaccurateand detailedpet records andbio notes, reporting all incidents to the correct parties, and beingtimelyinsubmittingany paperwork to their leadershipteam
- Shares the responsibility of driving thevan to and from clinicsresponsibly,loadingand unloadingthe vans upon arrival and departure (Community Clinics)
- Knowledgeableonour services and products
- Proficient in making strongrecommendationsbased on an understanding of canine and feline diseases to every pet every time based on pet'slifestyle
- Promotesa culture of safety ineachclinic and livesour values while reinforcing our brand promise with pet parents,partners,and teammembers
- Ability to executeinventory processes, includingmaintainingaccurateproduct counts,andunderstandingexpirationdates for vaccines, medication,products, anddiagnosticsupplies
- Ability to direct the clinic flow byutilizingeffective communication,organization,and time managementskills
- Actively engages in weekly or biweekly 1-on-1s with office leadershipfor continuedleadershipdevelopment
- Providescustomer service to pet parents by answering questions andassistingthem through the clinicprocess
- Achievesgoals as set bytheirmanager including dollars per pet, pets per clinic, preferred product and microchipssold
- Establishes andmaintainseffective relationships with pet parents andpartners
- Other duties as assigned