Transdev Services, Inc. seeks a motivated individual to join its team at our San Francisco Paratransit Office as a Customer Service Specialist.
Position Overview:
This is an important administrative & clerical support position in Transdev's management of the SFMTA Paratransit Program. The ideal candidate will be dependable and be capable of flexibly handling customer service and finance-related tasks and daily assignments and must be willing to shift focus within these two key areas as needed.
Key Responsibilities/Duties:
Assist clients with information and enrolling in transportation services or navigating application requirements.Assist in call center operations, fielding inbound calls, recording consumer feedback, answering rider questions, and providing fare and taxi account information.Transact customer payments primarily via telephone and provide basic information regarding eligibility for paratransit services.Develop and regularly file a variety of reports, including routine data summaries and special analytical reports.Work with data accessed from multiple databases.Maintain good documentation skills and time management skills.Work in a team environment with minimal oversight.Communicate professionally at all times when interacting with the public and team members.Be flexible to work outside standard hours as needed to meet project deadlines.Skills/Knowledge/Abilities:
Must communicate clearly and interact with diverse groups of people in a sensitive manner.Demonstrate sound judgment, critical thinking, and ability to investigate complex issues.Proven communications proficiency, both speaking and writing skills.Maintain an even disposition when dealing with difficult or combative persons.Advanced computer skills and proficiency with all MS Office Suite products are required.Ability to process credit card transactions with accuracy.Ability to read and comprehend federal provisions, state and local laws, and contract provisions.Some knowledge of municipal/public transportation concepts, such as ADA Paratransit, is preferred.Experience working with seniors and persons with disabilities is a plus.Experience/Educational Requirements:
High school diploma or GED is required.Four-year college degree or at least 2 years of college preferred.Minimum two years' general work experience required.Experience with transit scheduling software is a plus.Work Environment:
Work performed in a professional office environment, clean, well lit, and in compliance with the ADA's Architectural Standards. Minimal lifting is required.
Work Schedule:
Position is full-time, mostly Monday – Friday, 8 AM to 5 PM, but candidate must be flexible and able to work non-traditional business days and hours including early mornings, evenings, nights, weekends and some holidays.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug-free workplace. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
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