Location: Washington,DC, USA
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech **,** you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented **Monitoring and Incident Response Team (MIRT) Analyst** to join our team in Washington, DC. This position supports a 24/7/365 service center. You will have the option of three different shifts (1st, 2nd, and 3rd).
**Responsibilities include but are not limited to:**
+ Knowledge and experience with information network security equipment.
+ Understanding of information network threats such as computer viruses.
+ Tests and operates firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools.
+ Safeguards the network against unauthorized infiltration, modification, destruction or disclosure.
+ May research, evaluate, test, recommends communicate and implement new security software or devices.
+ Implements, enforces, communicates and develops security policies or plans for data, software applications, hardware, and telecommunications.
+ Provides information to management regarding the negative impact caused by theft, destruction, alteration or denial of access to information.
+ Provides recommendations on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies.
+ Detect incidents using monitoring tools, create incident tickets using customer incident management resources, coordinate the incident resolution effort across internal and external support teams and third-party vendors, and assist with drafting AARs;
+ Review ServiceNow infrastructure category tickets daily to ensure categorization, prioritization, and ticket documentation;
+ Perform hourly health checks on key systems and resources to include Zscaler and AnyConnect remote access solutions;
+ Review and manage network infrastructure MACDs to include coordinating outage windows and addressing proxy certificate alerts;
+ Perform resource and infrastructure monitoring to include monitoring tool configuration, tuning to consistently achieve monitoring KPIs, and incident detection and escalation;
+ Create various daily, weekly, monthly, and ad hoc monitoring and incident management reports;
+ Draft and management monitoring and incident management SOPs.
**Minimum Qualifications:**
+ A bachelor's degree in a Mathematics, Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related field of study
+ A minimum of two (2) years of related experience **-OR-** a minimum of (6) six years of experience along with a Systems Administrator or Network certification in lieu of a degree
+ Demonstrated experience performing monitoring and incident management in a large enterprise environment
+ Demonstrated experience configuring and tuning infrastructure and application monitoring tools
**Preferred Qualifications:**
+ Proficient with ServiceNow
**Clearance Requirements:**
+ Must be a U.S. citizen
+ Must be able to obtain a Public Trust
**Physical Requirements:**
+ Must be able to be in a stationary position more than 50% of the time
+ Must be able to communicate, converse, and exchange information with peers and senior personnel
+ Constantly operates a computer and other office productivity machinery, such as a computer
+ The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
+ The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.