About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success. EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Mortgage Sales Assistant Full-Time/Part-Time Full-Time Description The Mortgage Sales Assistant reports to the President of Stamford Mortgage and works as a member of our team to assure a smooth process, high touch client communications and timely outcomes in an environment with a high volume of business and short deadlines. This position requires knowledge of the mortgage process, attention to detail and ability network with clients and referral sources with a professional and friendly manner. The Mortgage Sales Assistant is often the voice of Stamford Mortgage Company. The day-to-day activities include the following:Loan and Processing responsibilities:
- Field and direct incoming calls to the appropriate person. This can include a new client inquiry or a request for an update from a client, attorney, or realtor. This includes developing friendly relationships with our referral sources.
- Send welcome email to all new borrowers to let them know that their application package has been posted, and offer to assist with eSignatures, sending third party fee checks and introducing to the processor and banker for cases when a new account is needed.
- Follow up with realtors on condo purchases to identify the property manager.
- Maintain log for receipt of original fee checks and follow up with clients as needed.
- Liaise with branch for clients that drop off documents that need to go to the processor, send forms that need ink signatures, etc.
- Monitor the pipeline for the following:
- Follow up with borrower's insurance agent to get the correct coverage with mortgagee clause and paid receipt. Request cost estimators as needed.
- Follow up with borrowers when Closing Disclosures are posted to be sure clients know the deadline to eSign and when a non-borrower title owner needs to ink sign and return the CD.
- It will be helpful if the Production Assistant is able to make the first call to a borrower after a pre-approval application is submitted, to get the application completed and credit checked so file is ready for review and follow up call.
- Send credit score disclosure to client(s)
- After confirming client identity, utilize Xactus to update frozen credit reports and complete the Red Flag Detection Form to be saved to File Manager.
Admin/Marketing responsibilities:
- Primary contact with Stamford Board of Realtors for event planning, staff sign ups and fee payment.
- Assist with seminar presentations, delivery of marketing materials, room set up, etc.
- Assist with networking at realtor events.
- Track monthly expenses.
- Order supplies.
- Support branch staffing as needed when an employee is out unexpectedly.
- Maintain client and realtor list for holiday mailings.
- Coordinate holiday and periodic mailings, work with branch staff for assistance.
Position Requirements Education & Experience:
- Bachelor's degree or an equivalent work experience.
- 5+ years relevant experience in mortgage process.
- Underwriting experience a plus.
- Advanced knowledge of mortgage loan documentation.
- Strong computer and banking software experience.
- Proficiency with Microsoft Word and Excel.
- Exhibits strong interpersonal, verbal, and written communication.
- Proven ability to maintain knowledge and compliance of bank regulations, CRA guidelines, and ethical code of conduct.
Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee:
- Is regularly required to operate a computer as well as other office equipment, such as a copy machine, calculator, phone, and computer printer.
- Must be able to remain in a stationary position 60% of the time.
- Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff.
- Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.
- Must be able to receive detailed information through oral communication. The noise level in the work environment is usually low to moderate.
- Position is considered sedentary and may require employee to lift up-to 10 pounds.
Hours Per WeekNone Specified This position is currently accepting applications.