Mostly remote Customer Service Associate - $18.75/hr Join our team as a mostly remote Customer Service Associate, assisting healthcare providers in ensuring prescription coverage for patients. This role begins with handling inbound faxes and transitions to managing phone calls in a call center environment. Candidates must be living in Massachusetts to be considered per company policy. This role pays $18.75/hr. There will be a an onsite training for the first month then transition to remote work after.
Responsibilities: - Manage incoming faxes with provider, patient, and medication details
- Ensure all necessary information is complete, such as date of birth and medication dosage
- Follow up with providers to obtain missing details
- Accurately input data into the system to confirm prescription coverage
- Handle approximately 20 inbound calls per day to gather and verify the same information
Requirements: - Minimum of 6 months customer service experience (preferably in a call center)
- Must be a resident of Massachusetts
- Strong attention to detail and communication skills
- Ability to manage both fax and phone-based tasks efficiently
- Willingness to learn and adapt in a fast-paced call center environment
Visit our website to learn more about our openings! There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.