Location: Bretton Woods,NH, USA
Location
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description
Join Our Team!
Associate Benefits:
* Free ski pass at Bretton Woods for new Associates and eligible household members.
* Discounted lift tickets for friends and family
* 25% off resort amenities including retail, food, spa, etc.
* Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
* Free golf during the summer season
* 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
* Excellent training and professional development
* Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
* Leadership development programs, diversity and inclusion programs, work life balance
* Refer a friend and earn up to $500
Responsibilities
* Guide tours in a safe and professional manner while engaging guests and providing an informative experience about the area and its surroundings.
* Ensure guests enjoy safe, positive and enriching experiences that exceed their expectations.
* Demonstrate and teach guests in the use of any safety equipment.
* Ensure the correct fit, adjustment and use of equipment before and during activity participation and ensure all safety rules are followed.
* Complete daily opening and closing inspections and conducting ongoing inspections of all safety gear and equipment.
* Report any equipment safety hazards and malfunctions to a supervisor.
* Complete daily written inspection logs and equipment logs.
* Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
* Maintain a professional attitude regarding conversations and interactions with guests keeping in mind all aspects of diversity and harassment training.
Qualifications
* Experience as a naturalist or outdoor recreation guide preferred.
* Must be at least 18 years old.
* Previous rock climbing experience preferred for guiding Canopy Tours and West Wall Climbs.
* All Canopy Guides must successfully complete a 2 week training course.
* All Fly Fishing Guides must have a valid State of New Hampshire Guide certification.
* Strong leadership and teaching skills.
* Ability and comfort working at heights of 200+ feet.
* Strong organizational skills with ability to multi-task within a fast-paced environment.
* Flexible schedule is preferred and willingness to work on-call as needed.
* First aid qualifications are considered an asset.
* Must be able to meet the physical requirements of the job including restrictions for each activity.
* Ability to effectively communicate with guests and associates.Must be reliable and able to work with minimal supervision.
* Adventure Guides are required to work in all kinds of weather and perform their duties regardless of weather conditions