Location: Bretton Woods,NH, USA
Location
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description
Join Our Team!
Associate Benefits:
* Free ski pass at Bretton Woods for new Associates and eligible household members.
* Discounted lift tickets for friends and family
* 25% off resort amenities including retail, food, spa, etc.
* Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
* Free golf during the summer season
* 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
* Excellent training and professional development
* Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
* Leadership development programs, diversity and inclusion programs, work life balance
* Refer a friend and earn up to $500
Responsibilities
* Guide tours in a safe and professional manner while engaging guests and providing an informative experience about the area and its surroundings.
* Ensure guests enjoy safe, positive and enriching experiences that exceed their expectations.
* Demonstrate and teach guests in the use of any safety equipment.
* Ensure the correct fit, adjustment and use of equipment before and during activity participation and ensure all safety rules are followed.
* Complete daily opening and closing inspections and conducting ongoing inspections of all safety gear and equipment.
* Report any equipment safety hazards and malfunctions to a supervisor.
* Complete daily written inspection logs and equipment logs.
* Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
* Maintain a professional attitude regarding conversations and interactions with guests keeping in mind all aspects of diversity and harassment training.
Qualifications
* Experience as a naturalist or outdoor recreation guide preferred.
* Must be at least 18 years old.
* Previous rock climbing experience preferred for guiding Canopy Tours and West Wall Climbs.
* All Canopy Guides must successfully complete a 2 week training course.
* All Fly Fishing Guides must have a valid State of New Hampshire Guide certification.
* Strong leadership and teaching skills.
* Ability and comfort working at heights of 200+ feet.
* Strong organizational skills with ability to multi-task within a fast-paced environment.
* Flexible schedule is preferred and willingness to work on-call as needed.
* First aid qualifications are considered an asset.
* Must be able to meet the physical requirements of the job including restrictions for each activity.
* Ability to effectively communicate with guests and associates.Must be reliable and able to work with minimal supervision.
* Adventure Guides are required to work in all kinds of weather and perform their duties regardless of weather conditions