MPI Customer Service Representative
: Job Details :

Overview:

What We Live By

The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected to know and work by these principles, values, and behaviors. Most importantly, every team member is expected to be able to answer this question, What does this mean for me? This is the all-important question because behavior is the best evidence of a living principle. Join the McWane team on the journey to The McWane Way.

Who We Are

McWane Inc. has a newly created division, McWane Plant and Industrial (MPI). This new division, based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Our Mission is to be the Plant and Industrial supplier who is easiest to do business with. We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, we will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure we are their first-choice supplier for both new construction and future upgrades.

At MPI, you will be part of a fast-paced, collaborative, start-up where you can see, firsthand, how your work translates into positive results.

Responsibilities:

Position

Inside Sales Representative/Customer Service Representative

Location

Birmingham, AL

Directly reports to

Inside Sales Manager

Position SummaryThe Customer Service Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. The customer Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability. In this role you will:

• Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders.
• Advise customers of availability, price, and terms in line with standard parameters.
• Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
• Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEMs & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
• Follow up as necessary with other departments (e.g. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
• Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enter replacement orders as necessary Raise the appropriate quality notifications to ensure the root cause of issues are addressed. Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.
• Be responsible for ensuring issues are escalated to managers for prompt investigation and action as required

Qualifications:

Required (Basic) Qualifications:

• Bachelors degree from an accredited institution, or equivalent experience
• Experience working in a mechanical or industrial related industry
• Good mechanical aptitude to understand product applications at the end-user level
• Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel)
• Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail, and other written and verbal communication mediums
• Must be able to maintain a positive attitude under stress

Preferred Qualifications:

• Microsoft AX experience preferred
• 3 years inside sales or customer service experience
• Experience in the pipe & fittings market

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. McWane Plant & Industrial. is an EEO/AA employer M/F/D/V. It is the Company's policy to provide equal opportunity for all qualified persons and to prohibit discrimination on the basis of race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity, citizenship status, or any other legally protected status. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.