CFCU Community Credit Union (CFCU) is in search of an experienced and dynamic Multi-Site Branch Manager, reporting directly to the Assistant Vice President of Branch Operations. The ideal candidate will have thorough knowledge of financial institutions branch operations and the ability to lead the branch teams in a fast paced and exciting environment. The Multi-Site Branch Manager will be responsible for promoting an environment that emphasizes CFCU's culture, ensuring that the branch teams are holding true to CFCU's mission, vision, and values with every member interaction. In addition to fostering a positive work environment, this individual will be actively involved in supporting and enriching the communities we proudly serve.
RESPONSIBILITIES:
- To build high-quality teams through regularly scheduled one-on-one coaching sessions, group meetings and leading by example. To encourage your teams to engage with each other and the members and encourage a fun environment that engages staff and encourages them to enjoy their time at work.
- Promote an environment founded on CFCU's Mission, Vision, & Values while inspiring employees to follow with every member interaction.
- Responsible for successfully tracking and exceeding assigned sales goals by providing a positive and motivational leadership style that guides employees to the desired results while having our member's best interests in mind.
- Works with L&D to provide continuing education for all employees on products, services and scheduled promotions.
- To guide and develop employees through mentoring, one on one coaching, and measured performance.
- To understand and be able to perform all responsibilities and learning objectives of Tellers, Teller Supervisors, and MRRs or UAs and serve as role models for the branch in all aspects of member service, sales, procedure/policy adherence, and professionalism.
- To understand and accurately execute procedures for opening and servicing consumer, business and special account types.
- To understand and accurately execute procedures for processing, underwriting, and servicing consumer loans. To build a high-quality sales team through regularly scheduled one-on-one coaching sessions, group meetings and leading by example.
- To identify and develop employees through mentoring, one on one coaching, and measured performance.
- To cross-train all employees effectively and efficiently to support all functions and day to day tasks within the branch environment.
- Responsible for developing and maintaining the highest quality experience level for both external and internal members through thoughtful communications using active listening, empathy, & professionalism at all times.
- Represent your branches/Retail Team on strategic project committees in advancing CFCU's strategic goals and informing the AVP Member Experience of these findings.
- To successfully lead employees through an ever-changing business environment with professionalism while focusing on their strengths to adapt to the changes
- Understanding the importance of addressing and resolving member issues and concerns under any circumstances. Using understanding, empathy, active listening, & and outside the box thinking, to formulate and deliver a solution that is the most beneficial to the members and CFCU.
- Responsible for hiring of staff, assigns jobs, conducts performance appraisals, counsels employees and works in conjunction with AVP of Member Experience & HR in all disciplinary matters.
- Builds and maintains strong & professional working relationships and open communication with all business groups and management throughout the organization.
- Represents CFCU in business development initiatives and community outreach functions.
- Ensures that the branch and employees are operating in accordance with established CFCU policies, procedures, and within legal and regulatory requirements.
DESIRED SKILLS:
- A 2-year degree in Business; relevant work experience will be considered in lieu of a degree.
- 3 years Credit Union/Banking experience, with 2 years' experience in branch operations.
- Proven management experience in a financial institution, typically 2 years.
- Must have or obtain the following within assigned time frames: Notary License, Signature Guarantee, and NMLS Registration.
- The ability to lead, motivate and develop a strong team.
- Excellent communication skills, both written and oral.
- Must be a good listener and confident communicator
- Strong judgement and the ability to fully learn about and understand a situation before acting.
- Willingness and ability to adapt and change according to the Credit Union's evolving needs.
- Strong knowledge of products, services, and technology.
- Well organized and detail oriented.
- Proven ability to exceed goals.
- Sales and business development skills.
EQUAL EMPLOYMENT OPPORTUNITY:
Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.