Location: Dubuque,IA, USA
Multi-State Patient Transportation Coordinator
**ACC Premiere**
10 Positions
ID: 54271
Posted On 10/10/2024
**Job Overview**
**_Are you passionate about delivering exceptional customer service?_**
At ACC Premiere, we provideoutstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
**_If you have experience in retail, customer service, and/or data entry, we want to hear from you!_**
**We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!**
**RESPONSIBILITIES** :
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. Youre helping to solve one of the nations growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time..
+ Consult with customers to understand their needs and determine the best option.
+ Have excellent verbal communication skills
+ Ability to adapt to different types of customers and use positive language to represent yourself and the Company
+ Use excellent customer service skills to handle escalated customer interactions.
**WORK ENVIRONMENT AND WORKSPACE:**
+ Dedicated home office workspace, ideally a separate room with its own door
+ Adequate space to set up the workstation.
+ Ability to hardwire internet (direct connection to your router).
+ Three power connections.
+ No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
+ Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
**PREFERRED SKILLS:**
+ Minimum of 2 years customer service experience in a call center environment.
+ Experience supporting brand products and services.
+ Positive and professional demeanor.
+ Excellent written and verbal communication skills.
+ High school diploma required; college education preferred.
+ Experience with diagnosing and troubleshooting.
+ Familiarity with supporting consumer products and/or services.
**TRAINING:**
+ Product Training
+ Systems Training
+ Live Remote Training
+ 100% attendance required
**SCHEDULE:**
+ 8-hour shift
+ Full-time
+ Day shift
+ Monday to Friday
**BENEFITS** :
+ Health, dental, vision, and life insurance
+ 401(k)
+ Daily Pay
+ Employee assistance program
+ Gym membership subsidy
+ Referral Program
**_Ready to make a difference? Apply today and join a team that values your skills and contributions!_**
Primary Contact
172#######788
LuAnn Lackey
Director of Operations ,
Phone
Phone
Phone
Fax
...@accpremiere.com
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False
False
**Job Details**
Categories
Customer Service
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Tuition Reimbursement
**Qualifications**
Education
High School/GED
Experience
1-2 Years
Company ID
51915
Job REQ #
# Positions
10
Start Date
20241010
End Date
20241024
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ACC Premiere
**About the Company**
We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the worlds most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.