About us Musifai is an E-commerce site that provides musical instruments rental and purchase services for all types of instrument. Founded in December 2017 in New York City, we are a group of music lovers who hope to make a difference in the music market. We are looking for a competitive sales associate to develop sales strategies and attract new clients. We are looking for someone who has strong sales and networking skills among a diverse demographics. A successful candidate will play a key role in increasing revenue by managing and negotiating with individual clients and institutional partners. Responsibilities
- Get the sale using various sales methods (emailing, calling, presentations, etc.)
- Maintain positive relationship between the customers and the company; follow up with valued customers to ensure regular purchase and generate referrals
- Possess superior knowledge about the company's product and service
- Use multiple customer communication platforms, including Intercom and Zendesk, to communicate with potential customers, make conversions, and maximize sales
- Use multiple CRM tools to manage relations with different groups of customers and track the effectiveness of various sales channels; optimize sales tactics based on the CRM analysis
- Handle return of merchandize
Requirements
- Bachelor Degree or above; a GPA of 3.0 or above
- 1+ year experience in e-commerce or music industry and related fields
- Knowledge in musical instruments preferred
- Very strong communication, negotiation, and interpersonal skills; great writing skills
- Flexibility: be able to adjust to longer hours, nights or weekend
- Customer Service Skills: be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them
- Fluent in Microsoft Word and Microsoft Excel; a mastery of CRM tools will be a plus
- Self motivated and persistent
- A strong passion for music and arts preferred