POSITION OVERVIEWThe General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York will lead the daily operation to ensure all policies & procedures are effectively maintained at an optimum level while meeting andexceeding guests' expectations for quality of the product and service.This position has an annual compensation range of $110,000 to $120,000.RESPONSIBILITIES
- Organize greeting, seating and exiting of all guests using a professional demeanour; train, evaluate, and schedule all restaurant staff.
- Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory.
- Inspect all areas of the restaurant to ensure standards of service are maintained.
- Respond to guest inquiries and coordinate special arrangements.
- Enforce established guidelines and policies of the company.
- Implement new menus and promotions such as holiday and special event promotions.
- Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations.
- Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
- Provide leadership and support for all food and beverage staff.
- Chair daily departmental pre-shifts and meetings.
- Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
- Maintain an active trace system for guest history on their F&B preferences.Additional duties include but are not limited to:
- Develop monthly and weekly forecasts.
- Monitor and complete all payroll for the NAMA service team.
- Assign group deliveries and special events to departmental management staff.
- Attend all daily, weekly, monthly hotel and food and beverage meetings.
- Develop and update menus, as appropriate; prepare and print menus as required.
- Revise standards and procedures for department, as necessary.
- Assist in computing and sending daily reports.
- Provide a list of all rental items necessary for events to the Events department.
- Analyse business activity and compile statistics/reports as required.
- Support the Assistant General Manager in the implementation and/or following of department procedures.
- Greet all guests, colleagues, and clients in a professional and friendly manner.
- Handle all enquiries and bookings for the restaurant in an efficient manner to maximize sales.
- Lead by example; motivate and be proactive in encouraging team commitment and spirit.
- Coach and mentor individual team members to develop their skills and maximize performance.
- Ensure appearance of colleagues is according to company grooming standards.
- Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible.QUALIFICATIONS
- 5 years' experience in a luxury hotel environment or similar role in restaurants or food and beverage.
- High-end Japanese restaurant experience, preferably in Michelin-starred establishments; omakase experience highly recommended.
- Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests.
- Positive, engaging, and energetic personality.
- Able to be organized, manage time wisely and work with little to no direct supervision.
- Very high attention to detail and extensive service knowledge.
- Must have good knowledge of food preparation, wine, and spirits.
- Sensitive to cultural nuances.
- Excellent communication skills, both written and verbal in English.
- Able to handle a multitude of tasks in an intense, fast-paced environment.
- Excellent people skills and the ability to work under pressure and with various stakeholders.
- Ability to maintain a clean and professional appearance as per company policies.
- Ability to stand for extended periods of time.
- Ability to carry, push, and pull heavy loads up to 30 lbs; standing, bending and lifting will be required.
- Multi-lingual is a plus.
- TIPS, ServSafe certified.
- Department of Health and Hygiene certified. #J-18808-Ljbffr