National Accounts Coordinator
: Job Details :

National Accounts Coordinator

In office position

Summary

The primary responsibility of this position is to initially perform and ultimately manage the administrative duties required by the Company's various National Accounts contracts.

Essential Functions

· Provide value to HireQuest Direct and Snelling branches by coordinating between branches and National Accounts Clients.

· Actively monitor incoming job opportunity notices and ensure branches are notified timely of such opportunities.

· Present clear and concise job details to branches to ensure all available information about job opportunities is known before branches begin recruiting job candidates.

· Accurately submit job opportunity bids using the electronic or VMS systems required by National Accounts Clients.

· Communicate the outcome of bidding activities to branches.

· Provide National Accounts clients with required billing data to ensure accurate and timely payment is received.

· Participate in rebilling National Accounts clients for unpaid amounts and clearing any billing disputes timely and accurately.

· Answer related emails and telephone calls from internal and external parties.

· Develop positive relationships with clients and HireQuest Direct branches by consistently exceeding customer service expectations.

· Foster teamwork and cooperation with internal and external constituents.

Specific Responsibilities Associated with this Role

· Maintaining the day-to-day bidding, billing and rebilling and perform reconciliations between billing software and National Accounts software as needed.

· Work performed by this position has a direct impact on the Company's profitability and the National Accounts Coordinator is responsible for performing such work timely and accurately.

· This position serves as a key escalation point for clients. Upon receipt of escalated issues, the National Accounts Coordinator will expertly connect clients with the appropriate Operations Team for timely and complete resolution.

Qualifications

· Proven ability to successfully perform functions in billing and/or accounts receivable.

· Demonstrated level of success in process improvement and reverse engineering processes.