National Complex Claims Leader
: Job Details :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the National Complex Claims Leader at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our National Complex Claims Leader on the Claims team you will report to the SVP, National Claims Director, and you will build relationships with stakeholders such as MMA national leadership, regional claims leadership, Marsh Claims Advocacy, and industry vertical leaders. You'll serve as an advisor and resource for the regions to help them develop their claims management processes. As the National Complex Claims Leader, you will resolve complex claims, identify problematic claim trends, and seek solutions regardless of whether the origin is insurer claim handling, coverage interpretation, or placement related. You will engage directly with clients or client attorneys and educate them on the claims process and coverage determinations. As the National Complex Claims Leader will actively participate in the national Claims COE and Risk Services COE.

Additional responsibilities will include:

* Develop protocols for handling of complex claims

* Provide Errors and Omissions (E&O) expertise and guidance by working closely with the MMA Litigation team to investigate and advocate on claims that have a potential E&O aspect

* Participate in larger New Business and Renewal opportunities by developing a high-quality presentation for MMA colleagues to promote our claim advocacy capabilities as a differentiator

* Work closely with carriers and wholesalers to negotiate guidelines and branded endorsements.

* Maintain a scorecard related to resolved complex claim matters

* Develop a claim data for tracking claims and identifying trends and challenges

* Support the regions with client retention while working through challenging claims situations

* Proactively monitor policy exclusionary wording

* Interact closely with Marsh Claims Advocacy and Technical Issues Group

* Build and maintain strong relationships within MMA, wholesalers, Marsh, and insurer claim executives

* Work with insurers and wholesalers to negotiate carrier claim handling guidelines for MMA, wholesaler claim support processes, claim liaisons and escalation procedures

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

* Law degree. J.D., AIC, ARM, CIC or CRM.

* Property & Casualty License or willingness to obtain required.

* Established and continued relationships with local and national law firms

* Comfortability with travel

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

* Generous time off, including personal and volunteering

* Tuition reimbursement and professional development opportunities

* Remote work, but regular travel is required.

* Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies

* Charitable contribution match programs

* Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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The applicable base salary range for this role is $113,000 to $210,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Applications will be accepted until December 15, 2024

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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