Location: Eldridge,IA, USA
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
* This will be a 10 - 7 remote work shift after training.*
The CSR is the face of the Company as they are often the first interaction our customers have with Copart.
* Must be able to show empathy in the workplace
* Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
* Understanding client needs and offering solutions and support.
* Answer and place calls in a professional manner.
* Measured on Call Quality and Productivity
* Focus on a 1st call resolution .
* Use company resources to gather information and offer solutions to meet customer needs.
* Other duties as assigned.
* This will be a 10 - 7 remote work shift after training.
Required Skills and Experience
* Must be able to show empathy in the workplace.
* One year of office support experience in a customer service role preferred.
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with Microsoft Office Applications
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills are a plus.
* Occasional overtime as needed.