Reed & Mackay, a Strategic Travel Management and Services Company, leads its field by attracting, developing, and retaining the most talented people within the industry.Reed & Mackay has an enviable reputation for exceptional service, which is delivered through placing innovative technology (exclusively available to Reed & Mackay and Navan) in the hands of outstanding people.The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch' service that saves clients time and drives down their total cost of travel.
Responsibilities:
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectations.
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M.
- Ability and willingness to service different client industry sectors across the wider business.
- Demonstrate innovative thinking and provide a consultative approach.
- Be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service.
- Be responsible for the delivery of all air, rail, car rental, ferry, black car, and charter reservations and advise clients on best practices utilizing R&M and Navan technology.
Operational Excellence:
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team.
- Proactively build meaningful and long-lasting relationships both internally and externally.
- Identify and implement opportunities to add value to each booking.
- Ability to apply a variety of fare types and ticketing methods while maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect).
- Work with IFD (International Fares Desk) to proactively identify cross-market and local inventory differences.
- Procure the best hotel rates for clients utilizing GDS and non-GDS channels, as well as leveraging supplier relationships to gain the best result.
- Monitor all bookings for further saving opportunities up until completion of the trip.
- Utilize a detailed understanding of the client policy to drive compliance while maximizing opportunities to enhance the traveler experience.
- Demonstrate proactive thinking when providing travel solutions and be able to provide cost-effective solutions across all aspects of travel.
- Always comply with client policies and guidelines.
- Achieve SLAs for all accounts.
- Regular interaction with overseas colleagues.
- Apply Quality Control procedures and processes in line with company and GREC requirements.
- Exceptional telephone manner and written skills.
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines.
- Have a proven record of experience in a core business travel environment.
- Be fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
- Experience of mixed mode booking tools and 1st line product support for both offline/online bookings.
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
- Knowledge of Low-Cost Carriers in the market and their different products available.
- Be fully conversant with various rail, black car, LCC, OTA booking systems.
- Have a ‘team player' approach to an office environment.
- Experience in using MS software packages.
- Ability to build an exceptional rapport with all clients.
- Excellent attention to detail.
- Have an enthusiastic approach and willingness to learn attitude.
- Independently commit to attend and complete all relevant training.
- Achieve individual and team-based business objectives.
Application
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