Location: Quantico,VA, USA
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Microsoft Power Business Intelligence (BI), ServiceNow Administration, System Administration
Certifications:
None
Experience:
7 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a ServiceNow Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
Our work depends on ServiceNow Administrator joining our IT Technology Operations division within the NCIS ITD organization in Quantico, VA.
The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
HOW OUR SERVICE NOW ADMINISTRATOR WILL MAKE AN IMPACT:
* Must have experience install/upgrade of ServiceNow on self-hosted environments
* Proficient in Linux and possess good knowledge and understanding of Oracle Database, on-premises environment
* Familiar with the ServiceNow directory structure in Linux
* Experience with Apache web server and tomcat config
* Experience generating Certificate Signing Request and requesting/installing government issued certificates on ServiceNow environments and Java
* Administer and maintain the ServiceNow platform in a self-hosted environment, ensuring its stability, performance, and availability. This includes recurring upgrades of the application in addition to updates and hotfixes of installed store apps.
* Experience logging in to ServiceNow portal and understand various documentations and articles on relevant topics
* Experience with ServiceNow Hiwave and submitting tickets as needed and request support with vendor
* Support the configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs
* Collaborate with team members to define, analyze, understand and document business and technical requirements.
* Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
* Create technical architecture, design and user guide documentation.
* Author, review, and lead the creation of white papers and contract artifacts.
* Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
* Looking for an individual that would have an interest in learning Power BI in order to assist other Administrators; training provided
WHAT YOU'LL NEED:
* Security Clearance Level: Active Secret clearance
* Required Experience:
* 7+ years of relevant IT experience
* 5+ years of ServiceNow implementation/upgrade and administrative experience
* 5+ years of experience deploying and configuring ServiceNow modules like ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment
* High Level Linux experience, to include deployment of ServiceNow on Linux Operating System and knowledge of Oracle Database
* Can identify, understand, document, and create functionality aligning with customer value streams.
* Can produce level of estimates and basic deployment plans for ServiceNow functionality.
* PowerBI experience.
* Strong organization and time management skills while working in a rapid software development environment and end users
* Excellent collaboration skills and can effectively works in a team environment.
* Excellent presentation and interpersonal skills.
* Required Certifications: Security+ CE, ServiceNow Certified System Administrator
* Education: BS Degree or equivalent Computer Science or IT related degree
* Location: Hybrid - 3 days onsite at Quantico, VA / 2 days remote after 30 days of hire.
* US Citizenship required
GDIT IS YOUR PLACE:
* 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays
#NCIScareers
#GDITpriority
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA VA Quantico
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.