Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. To learn more, visit securitastechnology.com.
Job Overview:
We are seeking a highly skilled and versatile NetSuite Administrator with strong business analyst and IT support experience to join our dynamic team. The ideal candidate will be responsible for the administration, configuration, and support of our NetSuite ERP system, as well as leveraging their business analysis skills to optimize our business processes. Additionally, this role requires hands-on IT support experience to assist with troubleshooting and resolving technical issues across the organization.
Key Responsibilities:
- NetSuite Administration:
- Manage the day-to-day operations of the NetSuite ERP system.
- Perform system configuration, customization, and maintenance.
- Develop and maintain workflows, custom fields, and scripts.
- Ensure data integrity and perform regular data audits.
- Manage user roles, permissions, and access controls.
- Provide training and support to end-users.
- Business Analysis:
- Collaborate with various departments to understand business needs and requirements.
- Analyze business processes and identify opportunities for improvement.
- Develop and implement solutions to enhance business efficiency and effectiveness.
- Create and maintain detailed documentation of business requirements, processes, and workflows.
- Conduct regular reviews and updates of business processes to ensure alignment with organizational goals.
- IT Support:
- Provide hands-on IT support, including troubleshooting hardware and software issues.
- Assist with the installation, configuration, and maintenance of IT systems and infrastructure.
- Respond to and resolve IT support tickets in a timely manner.
- Collaborate with the IT team to implement and support IT projects.
- Ensure compliance with IT policies and procedures.
Qualifications:
- Education:
- Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience:
- Minimum of 3-5 years of experience as a NetSuite Administrator.
- Proven experience in business analysis and process improvement.
- Hands-on IT support experience, including troubleshooting and resolving technical issues.
- Technical Skills:
- Strong proficiency in NetSuite administration, including WMS, SuiteBilling, SuiteScript, SuiteFlow, and SuiteBuilder.
- Experience with data migration, data mapping, and data integration.
- Proficient in SQL and report writing.
- Solid understanding of IT infrastructure, including networking, servers, and security.
- Familiarity with other business systems Salesforce, Avatax is a plus.
- Soft Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple tasks and projects simultaneously.