We are seeking a talented and motivated Network Abuse Analyst to join our dynamic legal operations team. This role supports a global legal team led by the Vice President & Deputy General Counsel and collaborates with team members and internal clients across multiple regions, including the Americas, EMEA, and APJ.
This contract position focuses on administering the network abuse function, which involves investigating and working with customers to resolve complaints and potential violations of the organization's Acceptable Use Policy. The role ensures compliance with applicable laws and industry standards while safeguarding customers and the network from abuse-related impacts.
Job Details
- Contract Length: 9–10 months
- Work Schedule: Hybrid, Full-time (3 days in-office, 2 days remote)
- Hourly Pay Rate: Starting at $45.00/hour
Key Accountabilities
- Administer and support various law-related administrative activities that do not require a law degree.
- Receive, assess, and investigate network abuse complaints, including reviewing illegal and/or offensive materials when necessary.
- Collaborate with security and fraud teams to investigate potential fraud and abuse.
- Guide customers through resolving network abuse issues or take appropriate actions against prohibited use.
- Partner with internal clients, service providers, and industry organizations to enable rapid issue resolution.
- Work with legal teams to prepare and maintain documentation, address legal questions, develop guidance and training, and improve legal processes.
Key Requirements
Education: High school diploma required; Bachelor's degree preferred but not mandatory.
Experience: 6+ years of experience in a technology company, customer support industry, or legal team is advantageous. Customer support experience is highly preferred.
Technology Skills
- Applied knowledge of internet infrastructure, including data centers, dedicated/cloud hosting, networks, and DNS.
- Basic understanding of email routing and anti-spam best practices.
- Familiarity with industry terms such as phishing, hacking, DDoSing, and spamming.
Skills & Competencies:
- Strong critical thinking, analytical, and communication skills.
- Proven ability to multitask and prioritize work based on criticality.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work effectively in a fast-paced, technology-driven environment.
- Skilled in collaborating as a team player and delivering exceptional results.
If you are passionate about legal operations, technology, and combating network abuse, this contract role offers a unique opportunity to develop your skills and make a meaningful impact.