Network Administrator II
: Job Details :

Location : 1327 S Baxter Ave, Tyler Job Type: Full-Time Regular Job Number: 00688 Department: Information Technology Opening Date: 10/04/2024 Number of Months: 12 Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP). Description The Network Administrator II is a full-time, 12-month position responsible to the Director, IT Operations. The Network Administrator II role is to install, maintain, and administer the college's infrastructure and connections to various technologies, ensuring the availability of technology resources, meeting end-user needs, and providing technical information for high-level problem-solving related to infrastructure issues and connections to various technologies; providing management for subsets of major projects or small projects. Essential Functions and Duties The Network Administrator II performs mid-level network administration, managing network systems, and related software/hardware essential to the College's network infrastructure and essential functions; collaborating and supporting interdepartmental curricular initiatives and systems; evaluating immediate and long-term technology issues and solutions; assisting in the monitoring of network activity and equipment; documenting information and processes; resolving immediate network operational concerns

• Administer and configure a large, complex university network infrastructure; including switches, routers, wireless access points and the installation of additional servers, (on prem and virtual.)
• Responsible for daily administration of the college network environment, including wired and wireless environments.
• Installs, configures, and maintains system software. monitors network performance, troubleshoots issues and deploys solutions.
• Application of patches and installation of new applications and equipment.
• Implement and comply with standards, procedures, and processes for NOC.
• Administer firewalls and internal network security.
• Support validation, deployment, optimization, and operations of network nodes.
• Complies with production standards and policies
• Prepares written technical support documentation and/or conveys information providing exceptional customer service
• Research resources and methods to maintain current working knowledge of new and emerging technologies, federal rules, regulations, and policies
• Perform other duties as assigned

Knowledge, Skills, & Experience:

• Expert knowledge of network hardware, JUNIPER, CISCO and Palo Alto products
• Experience with VPN, cloud, and routing protocols.
• Experience with DCHP.
• Knowledge of NAC (Network Access Control) systems
• 1-3 years of hands-on experience in a comparable position preferred
• Knowledge of network technologies, including routing, switching, access control, and cloud infrastructure.
• Strong knowledge of firewall central management applications
• Exceptional analytical, conceptual, and problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to install, configure, and troubleshoot various network issues with minimal supervision.
• Ability to draw up a network infrastructure with minimal supervision
• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and college policies, procedures, and work rules.
• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.
• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the college does not provide the requested information or services.
• Experience in Higher Education preferred

Physical Demands

• Standing, walking, climbing ladders, lifting.

QualificationsRequired Education:

• Associate degree

Preferred Education:

• Bachelor's Degree preferred in Management Information Systems, Computer Science, or a related field.
• Network administrator certifications preferred (Juniper, Cisco, etc)

Supplemental InformationSpan of Authority / Control:

• Decisions made independently by this position: Decisions regarding the day-to-day activities for network services.
• Decisions referred to the supervisor or other individual: Broad, strategic about the vision and direction of the College and the strategic direction of OTS will be referred to the OTS leadership team

Regulations

• Federal, state, institutional or other types of regulations that influence job responsibilities. All federal/state laws and requirements will drive solutions performed by the incumbent.

Work Schedule: Special circumstances in the work schedule (e.g., travel, shift work, weekend or holiday work, on-call, other) Typical Monday through Friday, 8:00am-5:00pm work schedule, with an expectation for additional work hours when necessary and continuous monitoring of email and phone for network system outages EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Will have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. *Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination including sexual harassment and sexual violence. Applications from qualified women and ethnic minority group members are strongly encouraged. INSURANCE (Coverage fully or partially funded by the College) Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx. Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee. Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment. Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan. Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually. OPTIONAL INSURANCE (Coverage fully funded by the employee) Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents. Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs. Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type. Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months. Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC. Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents. Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month. RETIREMENT Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS. TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply. Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors. 457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan. HOLIDAYS AND LEAVE Vacation Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days. Holidays

• New Year's Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION Professional Development The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval. Enrollment in TJC Credit Classes The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee. The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines. OTHER BENEFITS TJC Event Attendance Free admission to regular season College sporting events for employees and immediate family. Free admission for two to most cultural arts events on campus. Library Use Employees may utilize the Vaughn Library and Learning Resource Center. Fitness Facility Use Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID. Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.