Location: Erie,PA, USA
Daily operational hands-on network duties working with Layer 1-7 switching, TCP/IP, OSPF, BGP, GLBP/HSRP, and load balancing (Cisco L2/L3 switches, F5 load balancers). Demonstrated experience with routing and switching VLANs, tunnelling, spanning tree, trunking. Strong technical background and in-depth knowledge of delivering complex solutions using industry best practices and methods. Responsible for handling offshore and onsite activities. Should be able to actively participate in network devices up-gradation and degradation as per the business requirement. Implement and Maintain Existing & future Data Centre Networks. Create and maintain comprehensive network documentation. Responsible for ongoing support/troubleshooting of configuration in a 24x7 environment. Assisting Client in network LAN & WAN failover Drills, network changes as per change management process. Communicate technical vulnerabilities and remediation steps to developers and management and take necessary actions. Ensure the Infrastructure team has the appropriate information and skills to successfully administer and support the network environment. Develop, monitor, and report the appropriate metrics to measure network performance and availability and to identify necessary improvements. Responsible for handling Meraki routers. Handling Escalated Incidents and providing resolution until customer satisfaction. Coordination with TAC OEM for raising the RMA for faulty hardware and buggy behaviour of the devices. Attending CAB calls with internal/external stakeholders to understand Business requirements to attain good CSAT in both SA/SD. Administrating the network enforcement of security by creating the access polices for endpoint devices connected routers and switches and WLC's. Provide second/third level technical support for ACI (Application Centric infrastructure) and APIC technologies. Requirements: • Provide technical direction on evolving corporate business requirements and strategic IT program. • Review, analyze, and evaluate current business systems and formulate new system designs to further enhance business strategies. • Research, integrate, and implement network management applications to assist with network troubleshooting. • Ensure best practices are implemented and maintained concerning network development, upgrades, and security patches. • Develop and maintain all system related documentation regarding the network, including disaster recovery, installation, and data recovery procedures. • Assist the Network Services - Network Engineering Group with L2/L3 troubleshooting and configuration of the WAN/LAN. • Provide night and weekend support for the network maintenance activities/troubleshooting issues as well as 7x24 hour onsite and pager technical support as needed. • Depending upon the issue, may provide second tier support for DC Systems Coordinators and remote users in the DCs. • Log all activity for assistance utilizing a trouble ticketing system, for tracking and reporting purposes. • Demonstrates high analytical skills and is self-motivated/directed. • Develops and contributes to policies, standards and procedures, and documentation of best practices/process improvements. • Demonstrates strategic foresight while employing hands-on technical skills on projects and work assignments. • Delivers by possessing productivity, professionalism, customer service attitude, attention to detail and quality; ability to multitask; team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to Firm's standard operating procedures. • Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas. • Demonstrates knowledge of and experience with technical infrastructure • Understands and operates within agreed SLAs. Skills Required Advanced knowledge in switching and routing (CCNP level or above) and F5 load balancers. Proven background and experience in designing, monitoring, and troubleshooting enterprise networks and large size of data centres. Ability to prioritize projects and deliver on commitments. Experience designing and administering networks for an insurance company. Experience with global networks and FHRP (First Hop Redundancy Protocol), Dynamic routing protocols, MPLS technologies Expert knowledge of: Cisco routers and switches (IOS and Nexus) Load balancing traffic and engineering for automatic failover Layer 3 Experience: OSPF and BGP Routing including route redistribution.