NETWORK AND SERVER ASSISTANT
: Job Details :

Salary : $70,349.80 AnnuallyLocation : 140 Henry Parkway McDonough, GAJob Type: Full-timeJob Number: 00251Cluster: ASSET & INFORMATION MANAGEMENTDepartment: DATA PROCESSING MISOpening Date: 12/26/2024Closing Date: 1/9/2025 11:59 PM EasternDescriptionThe purpose of this position is to assist in the plan and design of data center systems, to provide centralized virtual and physical server support to assigned departments and/or systems, assist in ensuring the counties wired, wireless network, and telecom architecture and design provide a reliable and efficient network infrastructure, and support Network and Server Administrators to ensure any issues and outages are resolved in a timely manner. Examples of Duties

• Works under direct supervision of Network Administrator or Server Administrator to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress; confers with co-workers, assists with complex/problem situations, and provides technical expertise.
• Assists in performing network operating system administration for County computer systems, networks, telephones, and peripherals; manages and configures servers to maintain updates; backs up and monitors event logs; analyzes event logs and identifies potential problems; checks and maintains connectivity; upgrades servers; adds/deletes computers to/from network; manages user and email accounts and passwords; monitors network settings, network software, and drivers; maintains SQL databases and a variety of software.
• Assists in the design, development, configuration, maintenance, repair, and/or installation of computer, network, telephone, and related equipment; ensures compliance with applicable policies, procedures, and rules; conducts site survey and workflow analysis to better utilize departmental resources; assist in determination of data center modifications necessary to appropriately locate equipment; prepares user site plans for installations; submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements; maintains security of network and computer systems; assist in performing routine security audits of systems, data, and backups; assist in developing solutions for security breaches; configures authentication, authorization, and directory services.
• Assists in the maintenance of security of network and computer systems; may assign IP addresses, telephone numbers, and voicemail boxes to devices connected to the network.
• Support the Network or Server Administrator in managing and configuring switches, routers, wireless, firewalls, and other network equipment ensures network infrastructure is operational and functional; monitors network resources and performs routine audits; applies system updates, patches, and changes; manages switch ports; configures switches and wireless access points; configures firewalls; and maintains VPN and port access.
• Supports development and implementation of new technology; researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology strategies; evaluates departmental information systems and communications requests; works with vendors to implement new and upgrade existing technology.
• Provides technical support and training to system users regarding operation of hardware and software, telephone, and peripheral equipment, procedures, problems, and related issues; troubleshoots end-user problems; resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' network applications; utilizes diagnostic tools and other resources as appropriate.
• Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports; attends variety of staff meetings, vendor demonstrations, seminars, and training classes to provide and obtain information on systems' activities and developments.
• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate.
• Processes a variety of documentation associated with department/division operations, within designated timeframes, and per established procedures; receives and reviews various documentation, including system and parts specifications, network diagrams, and work tickets; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including performance and upgrade reports, and status reports; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates or uses various equipment, power tools, hand tools, and supplies in order to complete work assignments; operates and maintains switches, routers, servers, testers, meters, and other power or motorized equipment; operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e- mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• Communicates with County officials, supervisor, other employees, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs other related duties as assigned.

Minimum QualificationsEducation and Experience:Requires a bachelor's degree in network administration, Information Technology, or related field, or an Associate's degree plus Microsoft Server Administrator or Cisco CCST Network Security certification; two (2) years of related experience in information technology, network systems, or related field, or equivalent combination of education and experience.Licenses or Certifications:Must possess and maintain a valid Georgia driver's license. Certifications in VMware Certified Professional (?VCP-DCV 2021), Microsoft Certified (Office 365 or Azure), (CompTIA Server+ or Security+) are highly desired. Special Requirements: Candidates will be required to complete a competency test. Knowledge, Skill, Abilities/ Supplemental InformationKnowledge, Skills, and Abilities:

• Knowledge of local government operations, Technology Services related programs, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Skill in effective communication, both verbally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to work flexible hours, including early mornings, evenings, nights, and weekends.
• Ability to multi-task and work within deadlines.
• Ability to deal with confidential and sensitive matters.
• Ability to work with and process payments for accounts within the budget and department.
• Ability to use computers for data entry, word processing, and accounting purposes.
• Ability to operate a copying machine.

PHYSICAL DEMANDSThe work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity. WORK ENVIRONMENTWork is performed in a relatively safe, and secure work environment. Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, rain, temperature and noise extremes, unsafe structures, heights, confined spaces, electric currents, traffic hazards, and bright/dim lights.Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description. Henry County encourages both prospective and current employees to discuss potential accommodations with the employer. Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.Annual LeaveAnnual Leave (vacation) is earned as follows:

• 0 months - 4 years: 12 days per year
• 5 years - 9 years: 15 days per year
• 10 years - 14 years: 20 days per year
• 15 years - 9 years: 25 days per year
• 20 years and over: 30 days per year

Sick Leave is earned at the rate of one day per month for a total of 12 days per year.Employees receive paid holidays as approved by the Board of Commissioners annually.Insurance and Benefits Insurance benefits are offered to full time employees working over 32 hours per week. New employees are eligible for insurance coverage on the first day of the month following one full month of employment. All insurance and benefits premiums will be payroll deducted.Health Reimbursement Account (HRA) Employees who qualify are eligible to receive a monthly contribution to a Health Reimbursement Account to offset out-of-pocket eligible healthcare expenses. To qualify, employees must decline coverage under the HCBOC group medical insurance plan and be covered on a spouse's or parent's plan, or a group medical insurance plan that meets ACA requirements for Minimum Essential Coverage.Health InsuranceUnited Healthcare or Kaiser PermanenteEmployees may purchase medical coverage for themselves, a spouse, and children up to age 26.Dental InsuranceDelta DentalDental coverage is provided free to the employee. Employees can enroll spouses and children up to age 26 for an additional cost.Vision InsuranceEyeMedEmployees may purchase vision coverage for themselves, a spouse, and children up to age 26.Life InsuranceHenry County Government provides life insurance for each eligible employee in an amount equal to the employee's one year's salary up to $200,000.00. Employees may purchase additional life insurance for themselves, and also may purchase life insurance for a spouse, and children up to age 26.Short Term Disability InsuranceHenry County Government employees may purchase Short Term Disability Insurance, which provides protection against loss of income during a period of disability. This coverage begins seven days after the onset of the disability. Long Term Disability InsuranceHenry County provides Long Term Disability Insurance for each eligible employee at no cost to the employee. The benefit starts after the employee is out of work for 180 days and continues until the employee reaches Social Security normal retirement age. Supplemental InsuranceSupplemental Insurance may be purchased and payroll deducted. These include:

• Additional Life Insurance
• Accident Insurance
• Cancer Insurance
• Critical Illness Insurance
• Flex Spending Account
• Medical
• Dependent Care Flex Spending Account

RetirementThe Henry County employee's pension program is managed by the Association County Commissioner of Georgia (ACCG). Employees are required to contribute a percentage of their annual salary for the Defined Benefit Program. The required contribution percentages are based on the employee's classification (employees should contact Human Resources for complete details). ACCG manages an optional 457b Deferred Compensation Program for all eligible employees. Provisions and rates are subject to change.