OverviewThis position provides technical support for the Bank's data or voice network infrastructure. Installs, maintains, and supports network infrastructure. Will provide Tier 3 support for issues related to networking. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after hours support. Responsibilities
- Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
- Cloud Network support/implementation
- Expert in BGP and other dynamic routing protocols
- Implement, docutment, and plan regular upgrades of all devices under Network Operations responsiblity while maintaining compliance with SLAs, security, OS code and configuration standards
- Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
- Collaborate with vendors, colleagues and management to implement services and reduce costs
- Manage network asset inventory and capacity planning
- Assist with Disaster Recovery testing efforts throughout the year
- Monitor and assess network components and take appropriate actions
- Participate in on-call rotation for afterhours support
QualificationsBachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networkingRequired Qualifications:
- In-depth knowledge of numerous networking technologies and protocols and how they interrelate
- Experience with Cisco switching and routing (NxOS and IOS)
- Collaboration with cross-functional groups
Preferred Qualifications:
- 10+ years of experience with enterprise network systems and excellent troubleshooting expertise
Additional Qualifications:
- Certifications: CCNA, CCNP Routing and Switching
- Certifications In : Wireless, Cisco ACI, Thousand Eyes are a plus
- Packet Aggregation experience (Gigamon)
- IPAM experience (Infoblox)
- Provisioning skills
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: