Job Type Full-time Description JOB SUMMARY: Under the direction of the Director of IT Network & Security, the Network Engineer: Will be responsible for working with Senior Network Engineers and the Director of IT Network & Security on various national projects. Daily tasks include supporting and maintaining network infrastructure, resolving computer and server related issues, as well as other technical projects, as needed. ESSENTIAL JOB FUNCTIONS
- Assist with the install and configuration of internal and customer facing servers, network devices and firewalls.
- Implementing and maintaining Outpatient Imaging Affiliates infrastructure, ensuring that voice and network hardware, operating systems, telecommunications and communications solutions operating at optimal levels.
- Maintaining all data circuits and network equipment; all corporate and facility location WAN connections; Corporate firewalls and related security; Wi-Fi access; call center applications (IVR, CTI, call recording, etc.); VoIP call managers and phones; VPN related technologies and network authentication.
- Proactively manages and monitors data center and facility infrastructure assets for optimal performance; designs rack layout for projects to meet general deployment guidelines. Directs and participates in the installation; testing; and setup of new hardware and software.
- Take assignments from the Manager of Network Operations and complete assignments in timely manner.
- Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
- Develops a good rapport on issues; sees when to go beyond planned scope and does so effectively.
- Ensures that the design and use of IT Systems adhere to established policies, procedures, and standards.
- Ensures confidentiality is maintained while using live data on the system, reports or other written/verbal information provided to assist in completing the task, such as passwords, patient financial or programmatic information.
- Responsible for support of Windows Server along with Windows Professional, Group Policy configuration, Active Directory, EntraID, user and group administration.
- Attends/participates in corporate/staff meetings as scheduled and/or required.
- Participates as a team member and is accountable for own work responsibilities.
- Participates in performance improvement activities.
- Exercises sound judgment and recognizes point/need to escalate issues or concerns.
- Performs ongoing quality assurance and quality improvement activities and/or ensures they are completed.
- Performs detailed triage and prioritization of all issues to assure that all issues are resolved according to urgency and impact.
- Possesses a strong attention to detail and accuracy.
- Represents OIA in a positive manner when communicating with both internal and external customers.
- Supports a work environment which promotes cross-training of work responsibilities for all work groups.
- Uses discretion and independent judgment when handling confidential information.
- Contributes to team by accomplishing department results and goals.
- Mentors and trains other team members as needed.
Requirements EXPERIENCE:
- Minimum of three (3) years experience in an IT networking and/or technical support role.
EDUCATION:
- Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
LICENSE/CERTIFICATION REQUIREMENTS:
- A+ Certification preferred.
- Net+ Certification is preferred.
SKILLS/ABILITIES:
- Experience with hardware and software for networking, distributed computing, virtualization, large-scale, high-performance storage systems, operating systems, databases, telephony, and cloud computing.
- Preferred experience with Fortinet, VOIP, Dell Server, and SAN storage
- Expertise with and ability to speak fluently with other IT infrastructure experts (telecommunications, network operations, server operations, etc.).
- Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
- Strong communication and documentation skills.
- Flexible and able to adapt to a rapidly changing environment
- Positive, self-motivated individual who can complete tasks independently
- Technical support expertise in Windows Server along with Windows 10 and 11 Professional, Group Policy and Active Directory configuration.
- Monitor and support server backups, virus protection, and patch management.
- Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks.
- Excellent communication skills, both verbal and written.
LANGUAGE SKILLS/REASONING ABILITY
- Ability to understand, read, write, and speak English.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to successfully write reports, business correspondence, and policy.
- Ability to effectively present information, respond to questions, and professionally interact with managers, employees, clients, vendors, and the general public.
- Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
- Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
COMPUTER LITERACY
- Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.
- Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
IHROIA