Location: Scottsdale,AZ, USA
About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .Work Location: Scottsdale, AZ (Onsite 5 days)Employment Type: Full TimeMax Salary: $60 K to $65KJob Description:ResponsibilitiesFirst Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chatRemote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questionsSolution Determination Analyze issues and determine the best solution based on customer detailsProblemSolving Guide customers through problemsolving stepsEscalation Escalate unresolved issues to the appropriate support levelDocumentation Maintain accurate logs of events problems and resolutionsFeedback Relay customer feedback or suggestions to internal teamsImprovements Identify process improvements and suggest enhancementsRequirements and SkillsExperience 12 years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in EnglishCustomerCentric Customeroriented and patientEducation BScBA Computer Science or a relevant fieldSkillsSERVICE-DESKBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer The compensation and benefits information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.