Note: This is a fully on-site position in a network operations environment, providing 24/7 support. Remote work will not be considered or permitted.
Join our team at Televerse as a Network Operating Technician, where you will support networks for Samsung Austin Semiconductor's new manufacturing facility in Taylor, Texas. You will mainly be involved in the initial triage, escalation, and resolution of network troubles.
Available Shifts:
- Night Shift (7 pm – 7 am)
Qualifications (Required):
- Associate's degree in Computer Science, Engineering, or related field
- Basic computer, operating system, and application knowledge
- Knowledge of Microsoft Office (Excel, Word, PowerPoint, Visio)
- Professional and effective written and oral communication skills
- Ability to stay organized and prioritize work under pressure
- Self-motivated and team-focused attitude
Qualifications (Preferred):
- Experience in working at a Network Operations Center or similar environment
- Basic understanding of network operations (including topology, protocols)
- Basic understanding of networking technologies and components such as switches, routers, and firewalls
Responsibilities:
- Proactively monitor the network and promptly identify, notify, and escalate all issues
- Assist in the management of the emergency process for issues requiring escalation
- Act as a point of contact for all incoming service requests, working closely with engineers and communicating directly with clients as needed
- Perform basic network operations functions such as identifying deterioration of components and dispatching field personnel with repairs
- Oversee traffic patterns to identify potential problem areas and escalate to take corrective action to implement short-term adjustments, as well as refer chronic problems to Engineering for permanent resolution
- Compose and send outage alerts related to high-risk network events and major customer-impacting incidents
- Process equipment return and analysis requests for failed hardware
- Provide necessary feedback to improve the process and workflow efficiency
- Continuously develop technical skills by resolving a portion of incoming support cases to enable career progression
- Actively and consistently support all efforts to simplify and enhance the customer experience
What We Offer:
- Opportunities for professional growth and advancement
- Dynamic work environment that values innovation and teamwork
Televerse Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations for candidates with disabilities to participate in the job application or interview process. For any requests for assistance, please email ...@televerseinc.com.