Located in Des Moines, IA Position: Network Specialist I Who we are: S ince 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Responsible for monitoring the Network Operations Center (NOC) and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
- Company Provided Equipment!
- Hybrid schedule!
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Pay increases through self-guided training!
- Shift differential pay increase for evening shifts!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
Position Responsibilities:
- Troubleshoot and monitor activity throughout the network.
- Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
- Interact with departments to address issues identified within the network.
- Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
- Additional duties as assigned.
Position Requirements:
- High school diploma or GED required. Associates degree in Networking or IT preferred.
- Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
- Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
- Working knowledge of Cisco Technologies.
- Working knowledge of DWDM and SONET.
- Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
- Excellent troubleshooting skills.
- Good decision-making skills.
- Ability to work under stress.
- Ability to follow detailed procedures.
- Ability to work within a team environment.
- Excellent written and verbal communication and interpersonal skills.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid