Location: Spotsylvania,VA, USA
General Statement of Job
Under limited supervision, performs technical work to assist with administration and support of the County's local and wide area network systems. Work involves monitoring operations of critical equipment, reviewing log files and reports, assisting technicians with problem resolution, installing hardware/software, and reviewing and modifying hardware/software configurations. Work also involves maintaining system standards and network documentation, monitoring available resources for product updates and service notices, monitoring the firewall for possible intrusions, updating Intranet web site, and performing other related tasks.
This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general county offices are closed.
Special Duties & Responsibilities
* Monitors operations of critical equipment: reviews critical application log files and reports; reviews help desk tickets and error reports and takes appropriate actions; monitors and analyzes network traffic.
* Configures, maintains, and administers local area network (LAN) and wide area network (WAN) systems: installs switches, routers, and other hardware; installs operating systems, firmware, and other software; reviews and modifies hardware/software configurations; installs, tests, and repairs network cables and telephone cables; installs updates to software applications; conducts scheduled preventive maintenance of equipment.
* Provides technical support, information, and assistance to system users in operation of network systems, printers, hardware, or software: assists technicians with problem resolution; provides firewall software support.
* Consults with Network Engineer, directors, county staff, and vendors to review projects/activities, review/resolve problems, and receive advice/direction; participates in staff meetings.
* Assists in the development of, and maintains, system standards and network documentation.
* Monitors available resources to obtain product updates and service notices.
* Determines resource(s) utilization; maximizes current resources; predicts future growth needs based on historical and current data.
* Works with users to ensure proper performance of the network and to resolve problems.
* Installs hardware and software, and configures as necessary.
* Updates Intranet web site.
* Enters information into support tracking software.
* Monitors inventory levels of equipment, supplies, tools, and other materials: ensures availability of adequate materials to conduct work activities; initiates requisitions for new/replacement items; obtains competitive price quotes.
* Maintains logs/documentation of work activities, computer operations, system modifications, maintenance activities, installations, system configurations, procedures, and other activities.
* Prepares or completes various forms, reports, correspondence, purchase requisitions, flow charts, user manuals, usage/bandwidth documentation, lists, schedules, presentations, or other documents.
* Receives various forms, reports, correspondence, help desk tickets, error reports, network documentation, user manuals, product specifications, web pages, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
* Communicates with supervisor, employees, other departments, system users, vendors, service providers, consultants, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
* Participates in meetings with vendors and consultants, Information Services staff and administration.
* Maintains a working knowledge of a variety of computer languages, operating systems, and software programs associated with work activities, which may include word processing, spreadsheet, database, desktop publishing, presentations, scanning, web administration, network management, communications, diagnostic, utilities, Internet, and email; maintains working knowledge of various computer programs utilized by county departments.
* Maintains an awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and publications to increase knowledge of computer operations; participates in product training or continuing education activities; attends workshops, seminars, and training sessions as appropriate.
* Performs basic maintenance of computer/network system: backs up computer data and replaces backup tapes; replaces paper, ink, or toner; cleans equipment and peripherals; troubleshoots printer problems.
* Performs general tasks, which may include making copies, sending/receiving faxes, binding documents, distributing documentation, or processing incoming/outgoing mail.
* Provides assistance to other employees or departments as needed.
* Performs other related duties as required.
Minimum Training & Experience
Associate's Degree or Vocational/Technical Degree with training emphasis in Computer Information Systems and Networking Systems Administration or industry certifications such as-Microsoft Certified Azure Fundamentals, Microsoft Windows server administration or Cisco Certified Technician (CCT) either DataCenter or Routing & Switching; supplemented by one (1) to three (3) years of previous experience and/or training involving network administration, computer operations, hardware/software maintenance/repair, and technical support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Possession of a valid driver's license issued by the Commonwealth of Virginia.