In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.BSE Global ( BSE ) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. SUMMARY Joining us as the Network Support Specialist, you will be in charge of managing all networks and associated systems within the BSE umbrella. Your role involves monitoring network performance, identifying and resolving potential issues before they affect users, and recommending network security measures to protect company data. Moreover, you will provide technical support to employees in the Information Technology department, addressing hardware and software-related concerns. WHAT YOU WILL DO:
- Perform network administration tasks, including configuring, managing, and fixing network infrastructure components such as firewalls, switches, routers, Wi-Fi, and Direct-Attached Storage.
- Provide end user support for all computer systems, mobile devices, audio and video equipment, printing devices, tenants, clients, game day responsibilities, and more.
- Initiate technical requests from on/offboarding staff for computer/desk moves, administrative management of all accounts, communication systems, inventory management, cable management, connectivity for business applications, and other related technical responsibilities.
- Work game day events such as NBA, WNBA, G League, and other scheduled events that may fall on weekends and holidays.
- Maintain general understanding of M365, Exchange, Active Directory, Windows & MacOS, network connectivity, asset management, tagging, life cycle management, and deployment services.
- Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems.
- Maintain desktop and device compliance policies by carrying out company security settings, software settings and user restrictions.
- Recommend software policies and test policies put in place by the Director of System Engineering, Information Technology.
- Update and maintain information in all technology department databases.
- Respond directly to the request/problem or collaborate with an IT department member to determine the most suitable next step for ensuring satisfactory resolution of requests/problem reports.
- Be available when needed for system emergencies or other related IT issues for all BSE properties.
WHAT YOU WILL BRING:
- B.A. in Information Systems or related field required
- Minimum of 1-2 years of experience in Information Systems
- Relevant certifications such as CompTIA Network+, CCNA, or similar
- Solid grasp of network infrastructure and network hardware including knowledge of network administration, including VLANs, routing protocols, ACLs, and security policies
- Demonstrable experience in network support and troubleshooting
- An in-depth knowledge of M365 applications and operating systems within the company
WHO YOU ARE:
- Ability to efficiently diagnose and repair computer system problems
- Ability to handle a wide variety of technology projects and responsibilities
- An uncompromised ability to protect the confidentiality/privacy of others and company documents and records
- Strong conflict resolution and problem-solving skills
- Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
- Committed to maintaining confidentiality and use the utmost discretion when privy to sensitive information
- Truly outstanding customer service and interpersonal communication skills
- Good decision-making skills, excellent judgment and interpersonal efficiency
- Self-directed and able to work independently
- Flexible and reliable teammate, both within own department and within company
TRAVEL REQUIREMENTS: Infrequent Traveler (< 5% travel): The incumbent may be required to travel on a limited basis. Travel may include trips between Barclays Center, HSS Training Center, and other BSE properties. SALARY RANGE: $70,000-$90,000 WORK ENVIRONMENT: Work Environment: Primarily operates in an office setting, but may be encouraged to attend games and other events on evenings, weekends, and holidays upon request. We are an Equal Employment Opportunity ( EEO ) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.