Job Summary:
The Network Support Technician will troubleshoot and maintain the organizations network systems.
Duties/Responsibilities:
- Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
- Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
- Communicate with end users to understand and troubleshoot problems.
- Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
- Responsible for being the administrator for all networks.
- Maintains email and intranet services, adding and removing users and accounts.
- Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
- Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
- Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
- Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
- Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Basic understanding of existing network programs and capabilities.
- Excellent workstation and network troubleshooting skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Associates degree in Computer Science or equivalent experience required.
- At least three years of experience in network maintenance and user technical support preferred.
- A+, Network+, and/or similar certifications highly preferred.