Location: New York,NY, USA
Position is for a role in core technical support team for a number of large, distributed financial trading systems. Candidates must have the willingness to do support, process automation, and some aspects of support tool development. Some non-standard hours and weekend shifts are expected. Responsibilities • Technical support for investment banking trading applications • Provide technical troubleshooting, configuration and deployment for both the applications and their underlying infrastructure • Partner with India L2 support teams to support users across the globe • Automate and streamline support processes • Strong problem diagnosis skills • Strong desire to jump in and investigate issues, resolve problems, and communicate status • Ability to work as part of a team - Candidate will work closely with both the desk support, Front office and Development Organization. • Monitor Production environments and batch job runs. • Assess criticality of defects as it relates to application and business impact. • Document daily issues for handover call. Document timelines in case of major outages. • Identify and document application issues, raise and respond to tickets, recreate the issues, resolve them or escalate issues developers if needed. • Work with developers to analyze and identify root cause of application defects for remediation. • Work closely with management and other team members to meet project objectives and maintain maximum uptime. • Drive standardization for new onboarding processes and controls. • Assist in project management, delivering of ASD change projects, and enhancement for our controls Technical Skills/Experience • Must Have o Experience with hands-on support of trading systems based on a service-oriented architecture (2 years minimum) o UNIX admin and/or scripting (2 years minimum) o Strong SQL - debugging Stored Procedures • Nice-to-Have o Experience with Perl/Python. o Cross-platform OS/infrastructure experience o Understanding of networking protocols, TCP/IP o JMS and Sybase Business knowledge • Experience in a large financial institution • Understand rates and credit derivatives, risk management and trading strategies - Nice to have Other • Must to be able to communicate crisply and clearly both from a verbal and written perspective • Must have strong interpersonal skills • Excellent work ethic - willing to be on-call nights/weekend • Must be able to work autonomously and independently solve problems when needed. Experience working with F/O or M/O in a derivatives trading business. - Strong understanding of STP (straight thru processing) and Trade negotiation flows - Understanding of financial disciplines. Business knowledge with Bonds, Credit Derivatives and FICC - Core tech skills. Unix, SQL, Scripting (Python/Perl/Shell). - Experience in managing/supporting large trading applications. - Exposure to monitoring tools (ITRS preferred) - Strong research, investigation and evaluation skills, with a structured approach to problem solving. - Fair understanding of ITIL framework and implementation. ?Strong Unix Skills Strong understanding of equity markets and market micro structure Strong Perl/Python scripting skills Familiarity with Support principals