Location: Troy,NY, USA
POSITION TITLE: NETWORK/SYSTEM ENGINEER II JG: 25 BASE SALARY: $88,976 + LOCATION PAY $4,635 (NYC ONLY) QUALIFICATIONS: Bachelor's degree from an accredited college or university and four (4) years of related technical experience in a help desk or technical environment; or an equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Engineers II work under supervision in units within the Division of Technology and Court Research. Network/System Engineers II are responsible for overseeing the work of Network/System Engineers I and help desk personnel and for installing and configuring network/system architecture in accordance with current standards. They are responsible for the planning, delivery and monitoring of multiple technical systems, technology infrastructure and projects. They work with court managers to ensure that all technology needs are met and to assess the performance of help desk personnel. They ensure that help desk personnel provide support in accordance with established processes and guidelines. Network/System Engineers II are responsible for evaluating and troubleshooting network servers, telecommunications equipment, courtroom technical equipment, software, hardware and for providing technical management, project plans and status reports for Division of Technology and Court Research projects and initiatives and performing other related duties. POSITION TITLE: NETWORK/SYSTEM ENGINEER I JG: 23 BASE SALARY: $82,198 QUALIFICATIONS: Bachelor's degree from an accredited college or university and three (3) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Engineers I work under supervision in units within the Division of Technology and Court Research. Network/System Engineers I are responsible for resolving the most difficult help desk technical issues and providing technical expertise for help desk personnel. They are responsible for installing network architecture under direction from Technical Managers, Network/System Engineers II or Network /System Engineers III. They are responsible for the delivery and monitoring of technology systems and projects. They oversee the work of help desk personnel in order to provide support in accordance with established processes and guidelines. Network/System Engineers I are responsible for ensuring that the installation of networks/systems, telecommunications equipment, courtroom technical equipment, software and hardware are handled in a timely manner and for providing status reports for projects and initiatives and performing other related duties. POSITION TITLE: NETWORK SYSTEM TECHNICIAN III JG: 21 BASE SALARY: $73,897 QUALIFICATIONS: Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Technology performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties. POSITION TITLE: NETWORK SYSTEM TECHNICIAN II JG: 18 BASE SALARY: $63,083 QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties POSITION TITLE: NETWORK SYSTEM TECHNICIAN I JG: 16 BASE SALARY: $56,411 QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment. DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under direct supervision in the Division of Technology performing first-level troubleshooting support to end-users. They receive calls and inquiries, provide basic support in accordance with established processes, document incidents and remedies and escalate complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties. Duties Description ASSIGNMENT: These positions will provide desktop and application support ensuring court technology is fully operational and will be responsible for, evaluating, managing, documenting, and troubleshooting endpoints (PC's, printers, scanners, etc.) and their associated software (Windows 10 & 11, Antivirus, Office Suite, etc.) on the enterprise network. These positions address the requests, deployment, and inventory control of hardware and software in accordance with the Division of Technology and Court Research policies and procedures. Specific knowledge and experience with the Microsoft Office 365 product suite, PC architecture and help desk management software, as well as an understanding of IT principles and an ability to communicate in a professional and courteous manner technical concepts effectively to a varied audience is required. Additional Comments LOCATION: Office of Court Administration - Division of Technology & Court Research 125 Jordan Road, Troy CLASSIFICATION: NON-COMPETITIVE GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work performed by persons assigned to this title. They do not include all job duties performed by employees in the title, and every position does not necessarily require these duties. Although a position is available and situated at a specific location, the appointee may be subject to reassignment to any position in the same title in this promotion unit dependent upon the needs of the Unified Court System. All applications received from this announcement ay be used to fill any vacancies in this title that may occur in this court or agency within the next six (6) months. Position(s) available at the present time: 7. APPLICATION PROCEDURES: All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5 Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a resume to: Gail Testo Senior Management Analyst Office of Court Administration, Division of Technology & Court Research 125 Jordan Road Troy, NY 12180 ...@nycourts.gov Some positions may require additional credentials or a background check to verify your identity. Name Gail Testo Telephone Fax Email Address ...@nycourts.gov Address Street 125 Jordan Road City Troy State NY Zip Code 12180