Job DetailsLevelExperiencedJob LocationWadena County Courthouse - Wadena, MNEducation LevelAssociate DegreeSalary Range$24.32 - $33.16 HourlyJob ShiftDayJob CategoryInformation TechnologyPosition DetailsApplications must be submitted by January 14th!This is a 0.8 FTE permanent part time position, eligible for full 1.0 FTE benefits. The Network Technician I is responsible to perform a variety of computer hardware and software related tasks which includes software support and training, data processing of information, analyzing computer-related problems with staff and supervisors, and working with the other information systems staff in the analysis of software applications; and performs related work as assigned by Admin Services SupervisorDuties and Responsibilities
- Supports and maintains computer systems, desktops, and peripherals.
- Creates and images computers using imaging software.
- Assists with setting the annual preliminary budget for computer hardware and software needs. and handles all purchases within the department.
- Manages office supply purchases and pricing.
- Installs, diagnoses, repairs, maintains, and upgrades all hardware equipment.
- Develops and provides end-user training and assistance.
- Provides Help Desk Assistance to ensure proper computer operation so that end users can accomplish business tasks including receiving, prioritizing, documenting, and actively resolving end user help requests.
- Assist with VPN: Installs, supports, and provides training to county users.
- Provides wireless support to public and county users.
- Plans, monitors, and records software licenses and hardware assets.
- Obtains pricing for computers and other equipment.
- Identifies and prepares computers for disposal.
- Develop written technical information about the organization's computing systems that aid in the development, use, and support within the office.
- Administers in AS-400 operations, knowledge and control commands, key functions, backups, and system management.
- Works with AS-400 consultants, as needed.
- Works with consultants as needed and directed by supervisor.
- Provide assistance with IFS operations.
- Provide assistance in managing information on the county website.
- Acts as AppXtender liaison Along with the IT Director and other staff.
- Performs imaging system application support.
- Assists with troubleshooting phone system issues.
- Updates applications and delegates folder access on the H drive.
- Assists with maintaining and troubleshooting data jack connectivity.
- Maintains computer, conference room TVs, and network switch connectivity.
- Maintains security by virus and malicious software prevention and removal, running virus scans, and cleaning computers prior to staff use.
- Security Liaison for State of MN applications.
- Operates as liaison to all Departments operated programs.
- Operates as liaison for web-based programs.
- Law enforcement and local police departments computer installs and troubleshooting.
- On-call rotation.
- Works with the IT director on planning, projects, policies, and procedures.
Additional Duties and Responsibilities
- Attends training/educational sessions, including web-based training.
- Attends and participates in staff meetings.
- Maintains knowledge of policies, rules, and regulations regarding duties.
- Attends and maintains CJIS/ FBI/ BCA certifications, knowledge of new policies.
While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the County. Other duties as assigned.Position RequirementsKnowledge, Skills, and Abilities
- Knowledge of computer hardware and software terminology and of commercial software products.
- Knowledge of computer directory structure and of networks and their functionality.
- Knowledge of state computer software systems.
- Knowledge of office procedures, practices, and equipment.
- Knowledge of the methods and procedures used in data preparation and data entry for computer processing.
- Ability to communicate both orally and in writing.
- Ability to effectively communicate technical information to non-technical users.
- Ability to maintain good working relationships with co-workers and supervisory staff.
- Ability to reduce complex assignments to an orderly system of procedures.
- Ability to detect hardware and software malfunctions and to diagnose problems.
- Ability to understand and follow written and oral instructions and procedures as applied to computer operation and data processing.
- Ability to train staff in a structured format.
- Ability to handle confidential information and follow data practices requirements.
- Ability to work under limited supervision with general autonomy in determining how objectives are achieved; supervisors generally set operating benchmarks, goals, and objectives.
- Ability to use analytical ability in adapting standard methods to fit facts and conditions, using generally prescribed procedures.
- Ability to effectively communicate with staff, outside agencies and public to relay basic and technical information.
Education and Experience
- Associate degree in technology and or 4 years directly related experience demonstrating an understanding of the principles and best practices required to support and maintain technology systems.
- Network, Computer, and Server Experience
Equipment and Tools
- Office equipment and technology
- Wide variety of computer and electronic hardware and software
Physical and Mental RequirementsThis job typically requires sitting, standing, walking, feeling, manual dexterity, grasping, talking, hearing, typing, and seeing. There is prolonged exposure to computer keyboards and video screens. This position is generally light-duty and may require the exertion up to 20 pounds of force.The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.Working ConditionsWork is performed in an office or other in-door environment. The work environment characteristics described here are representative to those an employee encounters while performing essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.Competencies Common to All County Positions
- Develop, maintain a thorough working knowledge of, and comply with all departmental and applicable County policies and procedures.
- Demonstration by personal example the spirit of service, excellence, and integrity expected from all staff.
- Develop respectful and cooperative working relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
- Confer regularly with and keep immediate supervisor informed of all important matters which pertain to the applicable job functions and responsibilities.
- Represent Wadena County in a professional manner to the public, outside contacts and constituencies.
Wadena County is an Equal Opportunity/ Affirmative Action Employer.