Network Voice L3 Engineer
: Job Details :

Technical/Functional Skills Advanced technical skills with Cisco Voice, Cisco Call Center, Oracle SBC/ECB, and Microsoft Teams Experience Required 8-10 yrs Roles & Responsibilities 1.Provide advanced troubleshooting for applications and systems, determining cause and effect. 2. Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training. 3. Demonstrates continuous effort for identifying problematic area and providing permanent fixes.