Moxy is an exciting new addition to the Charlotte area offering a modern, fun experience. We are seeking an experienced and dynamic General Manager to lead our pre-opening efforts and oversee the successful launch and ongoing operations of our new 208 room property. Our preferred candidate will have Full Service experience. As the Hotel General Manager, you will be responsible for the overall management and strategic direction of the hotel. You will play a crucial role in pre-opening activities, including staff recruitment, establishing operational procedures, and ensuring all aspects of the hotel are ready for a successful launch. Post-opening, you will oversee daily operations, guest satisfaction, and financial performance, ensuring the hotel achieves its business goals and maintains the highest standards of service. Responsibilities:
- Lead pre-opening activities, including coordinating with contractors, vendors, and suppliers to ensure the hotel is ready for opening day.
- Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture.
- Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience.
- Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments.
- Manage budgets, financial performance, and cost control measures to ensure profitability.
- Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Ensure compliance with all health, safety, and legal regulations.
- Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation.
- Analyze guest feedback and reviews to continually improve service and address any issues promptly.
- Report regularly to management on the hotel's performance, challenges, and opportunities.
Qualifications: - Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role.
- Proven experience in successfully opening and managing a hotel property.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Exceptional financial acumen, with experience managing budgets, forecasting, and cost control.
- Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Knowledge of hotel management software and systems.
Benefits: - Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The chance to lead and shape the future of a brand-new hotel.
Lexima is an EEO employer - M/F/Vets/Disabled