Job Description **Apply now for the position of Customer Service Coordinator in our Customer Care Team in Cary, NC. Remote position but candidate must be local to Cary, NC o Initial 6 weeks of training onsite, then remote. A couple of years in customer care experience o Preferred: BA degree, conflict management skills, ability to handle difficult conversations o Proficiency in Excel, SAP, and Magellan Genesis phone system. Tuesday-Wednesday: Off. Required weekend work between 12 PM - 9 PM. Rest of the days, 3 PM-12 AM**Expertise Required:• A Bachelor's degree or equivalent experience.• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)• Knowledge of SAP is preferred but not required• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences• Ability to support complex projects and determine the critical path to improve timely performance is essential• Ability to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues• Strong organizational and time management skills with exceptional attention to detail is required• Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity• Self-starter, self-motivated, high level of initiative, embraces an ownership culture• Customer facing experience is preferred• Experience in medical device or healthcare environment preferred• Reliable Internet capabilities requiredDescription:• This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs.• Building strong working relationships with these key stakeholders is critical for success in this role.Your role:• You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.• You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.• You own customer communications E2E for all service events.• You navigate complex discussions with customers when scheduling appointments.• You manage and apply prioritization logic that aligns with customer commitments.• You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.• You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).