Job Description Required Education: 4-year college degree or equivalent required.Required Qualifications/Skills/Experience: Scores 80% or higher on all training assessments. Excels in following SOPs while adapting to varied customer needs. Manages workload without feeling overwhelmed. Demonstrates basic to advanced computer skills, including familiarity with multiple systems and platforms. Collaborates effectively and maintains composure in high-pressure situations.Preferred Qualifications/Skills/Experience: 3-5 years in a similar role Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams). Experience with SAP or ERP systems is a plus. Background in the healthcare industry is highly preferred.Customer Service Overview: We are seeking a motivated and detail-oriented Customer Support Specialist to join our team in providing exceptional service to our healthcare customers. This role involves handling inbound and outbound calls and emails to deliver accurate and timely information. The ideal candidate thrives in a fast-paced, customer-focused environment.Job Responsibilities: Respond to inbound/outbound calls and emails, providing accurate information and support to healthcare customers. Utilize a database and resource materials to retrieve and manage customer or company information. Adhere to detailed instructions and standard operating procedures while demonstrating excellent organizational skills. Employ patience, tact, empathy, and problem-solving skills to resolve customer inquiries effectively. Work efficiently across multiple platforms, managing complex computer applications, while balancing calls and email communication. Maintain high accuracy and speed in managing workload, adapting to various customer needs and scenarios.Industry: HealthcareEstimated Start Date: ASAP
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).