Job Description Required Education: High School diploma or equivalent(Required 4 Years)Preferred Education/Certification: Associates degree or administrative assistant certification and/or equivalent work experience.Required Skills: Previous administrative assistant experience with strong written communication skills. (Required 5 Years) Previous receptionist experience answering high-volume main phone lines. (Required 5 Years) Previous experience in MSTeams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed. (Required 2 Years) Previous customer service experience in a customer-facing role with strong verbal communication skills. (Required 2 Years) Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed. (Required 2 Years)Description: PHONES - Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing. PHONE LOG - Calls received will be entered into a log. VOICEMAILS - Check the admin email inbox for voicemail messages and forward to the appropriate staff or department. GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors. CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing. PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk. SCANNING - back up for assisting with scanning old paper files into an online electronic software system. ADMINISTRATION - various administrative assistance duties as needed.Training provided for all systems. Knowledge of MS Office recommended.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).