Location: Virginia Beach,VA, USA
Job Description Required Education: High School Diploma, GED or equivalent Preferred Education: NA Required license/Certification: Not required Preferred License/Certification: Not required Required Qualifications/Skills/Experience: • At least 2 years of experience in process management, project management, or risk management Preferred Qualifications/Skills/Experience: • 3+ years of operations, compliance, audit, or risk management experience • Experience as a Risk Event and Issue Manager • Experience using spreadsheets to analyze data and drive reporting • Experience using Fuse or other Governance, Risk, and Compliance software tools • Lean, Agile, Six Sigma, Business Process Management or Project Management Certification Job Overview: Seeking a Process Manager with strong experience in risk analysis to join the fraud department of a financial institution. The candidate will analyze risks and perform detailed root cause analysis to support the team in identifying and mitigating fraudulent activity. Job Duties: • Manage the Event and Issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards • Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation • Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns • Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate • Assist with research and problem-solving as needed to support business partners • Proactively provide Fuse training and development for teammates and others, as necessary • Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle • Analyze data to proactively identify risks and trends and provide business areas with actionable insights; prepare reporting for Executive Leadership • Support risk assessments and related activities (Process Level Assessments, Risk and Control Self-Assessments, etc.) • Participate in risk forums and contribute to continuous improvement of risk management practices • Support other risk management efforts as may be necessary, such as audits and regulatory exams Industry: Banking or Finance Estimated Start Date: ASAP Location: Onsite at Richmond VA - Hybrid Travel: Not required Parking: TBD Specific Details: NA