New Student Financial Aid Advisor (Hybrid)Location: Winter Park, FL Target Salary $21.63- $22.60 an hourTarget Fill Date: December 31, 2024Rocky Mountain College of Art +Design is looking for a New Student Financial Aid Advisor. The ideal candidate will counsels students using Title IV on enrollment requirements and benefit eligible academic programs; ensure that eligible veterans receive all VA benefits to which they are entitled; submit enrollment updates as required.
Essential Duties and ResponsibilitiesWhen this job is performed well, the following results will be created:
- Continuing students are packaged with (Title IV, Grants, Private loans, Internal Scholarships) prior to the start of the next academic year.
Customer Service (50%)1. Answer Incoming Calls:
- Respond to incoming calls from students, parents, and other stakeholders regarding financial aid.
- Provide accurate and timely information on financial aid processes, awards, and timelines.
2. Handle Financial Aid Inquiries:
- Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants.
3. Provide Information on Stipend Checks:
- Address concerns regarding stipend disbursements, including eligibility, timelines, and procedures for receiving funds.
4. Scholarship Information:
- Provide guidance on available scholarship opportunities and application processes.
- Assist with scholarship documentation and eligibility questions.
5. Conflict Resolution:
- Handle disputes or escalated issues regarding financial aid with professionalism and empathy.
- Utilize conflict resolution techniques to diffuse challenging situations and find solutions that satisfy both the student's needs and institutional policies.
- Work collaboratively with other departments to resolve complex issues.
Packaging (40%) 1. Student Financial Aid Programs:
- Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines.
2. Process Student Aid Applications:
- Review and process financial aid applications in a timely and efficient manner.
- Maintain up-to-date knowledge of regulatory and VA guidelines governing financial aid.
3. Assist with Federal Aid Packaging:
- Support the packaging of federal student aid and the collection of continuing student financial aid documents.
- Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements.
4. Compliance Audits:
- Assist in the preparation and support of compliance audits.
- Ensure data collection is accurate and in line with financial aid and institutional regulations.
Key Performance Indicators, Objectives and Key Results, Behaviors and Attitudes (10%)1. Quantitative and Qualitative KPIs:Track and meet Key Performance Indicators (KPI's) as established during DepartmentalQuarterly Review Meetings (QRMs). 2. Participation in OKRs:Actively contribute to departmental Objectives and Key Results (OKR) processes,focusing on collaboration, innovation, and the prioritization of individual tasks. 3. Behaviors and Attitudes:Demonstrate behaviors and attitudes that reflect RMCAD's Mission, Vision, and Values indaily interactions and work performance. *Other duties as assigned
Qualifications - Bachelor's degree or equivalent experience
- 2 Years' Experience in Title IV aid administration
- Effective verbal and written communication skills to support interaction with coworkers and
- students from diverse socio-economic backgrounds
- Ability to help students understand financial aid program requirements
- Ability to exercise sound judgment in reviewing and screening applications for financial aid when determining eligibility and evaluating special circumstances
- Computer proficiency including Microsoft Word and Excel, Powerpoint, Internet, email, CampusVue, Google Workspace
About RMCADRocky Mountain College of Art + Design (RMCAD) is an innovative, rigorous, and community-oriented global learning environment that inspires passion for critical thinking and prepares learners to be forces of change in the creative industries, our communities, and the world. RMCAD was established in 1963 by Philip J. Steele, who had a vision to provide students with a quality higher education in art and design. RMCAD continues to experience growth since its comparatively modest beginnings and now thrives on a lush, historic campus including more than 23 acres of land and 16 buildings. We are also pioneers in the online learning environment for art and design. RMCAD currently has over 1,400 students enrolled.RMCAD is dedicated to living its mission and values, specifically that Our students come first. The college continuously works with faculty and staff towards developing an evolving student-ready paradigm. RMCAD is dedicated to diversity and inclusion and maintains a policy of inclusiveness that recognizes values and reflects the diversity of the community it serves. The college fosters a dynamic learning and working environment that encourages multiple perspectives and the free exchange of ideas. We welcome people from a multitude of backgrounds who are committed to creativity, academic excellence, societal and cultural evolution and betterment, civility, mutual respect, social justice, and the free and open exchange of ideas.
Our Benefits - Hybrid work environment
- Time Off Package including paid vacation, sick and holidays (7 Most Observed, Birthday, & December Gift Holidays)
- Flexible Spending Account (FSA)
- Medical, Dental, & Vision Insurance
- Basic Life & AD&D
- Short & Long Term Disability
- 401k employer match
- Tuition Assistance
- Other Voluntary Benefits Offered
Rocky Mountain College of Art + Design is an Equal Opportunity Employer
Pay Range: $21.63 - $22.60 per hour