Job Description:
- Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards.
- Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.
- Work closely with our delivery consultants to perform feasibility studies and design automation solutions to address customers infrastructure and system issues and/or problems within the Digital Employee Experience (DEX) environment - Nexthink
Responsibilities
- Analyze and evaluate requirements by understanding all parameters interacting with and affecting the system using DEX tools.
- Design, develop, and test scripts/automation modules for production systems using PowerShell and bash.
- Create and maintain script documentation.
- Integrate PowerShell and bash with multiple systems using APIs.
- Maintain, improve, and add new features to legacy code
- Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
- Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
- Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
- Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
- Implement and update the platform strategy and road map
- Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
- Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Meet commitments and deliverables as related to participating/leading projects
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
- Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities:
- Ability to analyze and resolve problems of moderate to high complexity
- Strong GPO Experience
- Strong SCCM Experience
- Minimum of 4 years of experience in developing
- Strong scripting knowledge in PowerShell supporting large Windows infrastructure environments required
- Strong in Bash Scripting in MacOS environments
- Working with API and webhooks is a plus
- Ability to interface with other applications like Service Now and other IT applications
- Good knowledge and understanding of infrastructure, networking, and security
- Strong attention to detail with excellent time management and organization skills
- Excellent problem-solving skills
- Excellent communication skills and the ability to work effectively in a high-paced environment
- Ability to quickly learn new technologies in an unsupervised environment
- Experience with Nexthink, 1E or similar DEX Technologies required
- Strong knowledge of hardware components, systems, software, and networking technologies
- Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
- Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
- Strong knowledge of systems development methodologies, practices, concepts, and technologies
- Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
- Ability to design, configure, and test computer hardware, networking software and operating system software
- Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
- Skilled in strong project management and analytical/creative problem-solving
- Skilled in strong written, oral and interpersonal communications
Pay Range: $60-80/ HR W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.