NG911 Business Process SME
: Job Details :

NG911 Business Process SME to join our NYC OTI Team located in Brooklyn, NY. Rate: Market Onsite Key Responsibilities:

• Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
• Provide business process methodology expertise to the NYPD and FDNY for design, system implementation and testing.
• Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
• Support the NG9-1-1 Call Handling requirements and validation of required standards.

Qualifications:

• Minimum 12 years of experience in a particular technical and/or business application, product, platform, methodology or skill set.
• At least 8 years of hands-on experience at senior level as an audio/telephony systems SME.
• Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing