Location: Phoenix,AZ, USA
Infosys is seeking Nice inContact Developer
Job Title: Nice inContact Developer
Location : Phoenix, AZ (or) Austin, TX (or) Westlake, TX
Duration : Full Time
Looking for 2 - 6 years of experience profiles.
Required Skills:
• Bachelor's degree or foreign equivalent required from an accredited institution.
• At least 2 years of experience in Information Technology.
• 1+ years of hands-on application development experience using Nice inContact studio to design telephony solutions – Nice IVR, Chat & Email.
• 1+ Years of experience in Nice InContact ACD/IVR Implementation
• Experience in Configuring CXOne such as campaigns, skills, users, teams, Agents, Dispositions, HOO and Point of Contact's etc.
• Experience in Supporting project in all aspects of ACD/IVR functionalities
Preferred Skills:
• Experience in planning & designing call routing applications
• Experience in REST & SOAP API validations
• Experience in troubleshooting of Nice inContact issues
• Experience in working in Agile projects
• Coordinating with customers to understand and resolve their issues
• Should have ability to collaborate with multiple teams within the organization.
• Should have go getter attitude and curiosity to learn new skills.
• Should have excellent communication and interpersonal skills.
• Business knowledge in the Telecom domain/IVR Testing would be preferable.
• Experience in Cyara Automation will be an advantage.